Administrative Supervisor

Job Title: Administrative Supervisor

The Administrative Supervisor in the Office of Annual Giving (OAG) at Johns Hopkins University reports to the Director of Integrated Marketing & Operations. This role will also have a dotted line to the Head of Annual Giving & Digital Strategy.

The Administrative Supervisor manages a team of two, andis a member of the Marketing and Operations team within OAG. Fast-paced and highly variable, this role is best suited for an individual with deft interpersonal skills and collaborative instincts, high adaptability and creativity, problem-solving skills, strong communicative abilities, and intellectual curiosity. This role is responsible for overseeing OAG’s operational elements, including customer service, management level presentation preparation, faculty/staff solicitations, vendor relationships, along with other items.

The Office of Annual Giving is a growing team that currently consists of 8 colleagues who provide annual giving services to the nine schools of the university, various departments of Johns Hopkins Medicine, and several centers and institutes, totaling over 25 partners. These annual giving services include developing comprehensive and integrated solicitation strategies that are optimal for each development unit and are data-driven. Like all offices and units in Development and Alumni Relations (DAR), OAG is committed to a donor-directed philanthropy philosophy.

Specific Responsibilities:

    Manage the day-to-day responsibilities and workflow of a Communications Coordinator and a Senior Development Coordinator. This includes ensuring that the priorities and deadlines related to the Head of Annual Giving, along with the Directors of Marketing and Strategic & Divisional Priorities, respectively, are being met.
  • Serve as OAG customer service lead, aiding donors/alumni with questions, and aiding JHU colleagues with their questions and requests related to OAG. This includes the building of a internal system and process for logging and tracking customer/client requests.
  • Preparation and review of senior management-level presentations and meeting materials, including the coordination and interaction with senior DAR and University leaders’ offices.
  • Develop, manage, and analyze the ROI of direct mail pieces, including the tracking of expense/cost tracking for all design, postage, and printing components.
  • Develop, implement, and manage structure and process around donors who set up reoccurring payments (how best to re-subscribe donors when their reoccurring payments end).
  • Develop and manage all OAG invoices and contracts with outside vendors including mail house, design agencies, consultants, phonathon, and other external relationships.
  • Oversee and manage processes related to gift processing that will require close partnership with the Office of Advancement Services.
  • Manage the calendars of the Director of Integrated Marketing and the Head of OAG, along with the coordination of important meetings with senior university and development leaders.
  • Coordinate the JHU faculty and staff solicitation campaign, along with the federal- and state-level employee fundraising campaigns which includes the development of campaign materials like videos and case statements.
  • Lead the onboarding experience for new OAG staff members, including the coordination of their training, office space, and supplies.
  • Other duties as assigned by the Director of Integrated Marketing.
Qualifications:

High School Diploma/GED and five years progressively responsible administrative experience required.

Preferred Qualifications:

    Bachelor’s degree and experience in direct mail and digital marketing, development and alumni relations, and/or non-profit media and/or communications preferred. Comfortable working in a complex, multi-divisional, results-oriented, fast environment.
  • Ability to meet deadlines, establish priorities, set objectives, and achieve goals.
  • Strong organizational skills and sound judgement around prioritizing many and sometimes competing obligations.
  • Outstanding interpersonal skills with the ability to listen and respond appropriately to donor and staff inquiries and concerns.
  • Excellent computer skills (Word, Excel, PowerPoint) and ability to learn new software as needed.
  • Thrive in high-energy environments that often have short deadlines and shifting priorities.
  • Have the ability to work independently as well as on a team.
  • Ability to provide solid customer service while understanding the boundaries around confidentiality and protected patient information.
  • strong organizational and prioritizing skills with ability to stay calm under pressure when handling multiple tasks;

Classified Title:Administrative Supervisor
Working Title: Administrative Supervisor
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range:Commensurate with experience
Employee group: Full Time
Schedule: Monday - Friday 8:30 am - 5:00 pm
Exempt Status: Exempt
Location: 01-MD:Homewood Campus
Department name: 10001634-Annual Giving
Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Homewood Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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