AUDIENCE SERVICES SPECIALIST

Location
Wisconsin, United States
Salary
Salary Not Specified
Posted
Feb 11, 2021
Employment Type
Part Time
Job no: 231165-FTF
Work type: Staff-Part Time
Department: PUB MEDIA/WPR
Location: Madison, Milwaukee
Categories: Communications, Editing, Broadcasting, Media, Office & Administrative Support, Other



Position Summary:

Audience Services is the front line for communication between the listeners/viewers and staff of Wisconsin Public Radio and PBS Wisconsin. This position answers questions about programming, membership, reception & technical issues over the phone and via email. Customer service and multi-tasking skills are vital. Additionally, this position may require periodic project work that will require completion with little or no supervision. This position reports to the Audience Services Manager.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree Required

Minimum Years and Type of Relevant Work Experience:

Required Qualifications:
-Minimum of 2 years experience in customer service, membership, telemarketing, fundraising (or other related field) which includes using databases and working directly with donors or customers.
-Excellent communication (verbal and written) and organizational skills and a desire to learn new skills
-Comfort and experience working with diverse and multicultural communities

Desirable Qualifications:
-Experience working collaboratively with a team to meet goals
-Enthusiasm for the mission of WPR and PBS Wisconsin
-Ability to complete projects with little to no supervision
-Maintain a friendly and outgoing attitude to create a welcoming atmosphere for guests and staff on the telephone and in person
-Hear and process audience and staff communication over the telephone and in person
-Maintain focus in the face of multiple distractions
-Ability to work in a shared workspace
-Operate a computer while seated for extended periods to correspond with audience members, log calls in real-time, research answers, conduct file maintenance on databases and perform other general duties.
-Operate a web-based call distribution software

Additional Information:

This position would be required to work 24 hrs/week. The hours are to be broken into three to five shifts, Monday-Friday.

1-2 evening or weekend shifts may be scheduled during membership pledge drives 2 to 3 times per calendar year.

This position is expected to start remotely with the expectation of moving back on site at some point.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Department(s):

A464000-PUBLIC MEDIA/WPR

Work Schedule:

This position would be required to work 24 hrs/week. The hours are to be broken into three to five shifts, Monday-Friday.

Appointment Type, Duration:

Terminal, 12 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding

Salary:

Minimum $17.00 HOURLY
Depending on Qualifications

Instructions to Applicants:

HOW TO APPLY:
Please submit a resume and a cover letter detailing how your experience and skills relate to the required qualifications listed for this specific position.

Apply online at https://jobs.hr.wisc.edu. The job number is 231165.

Questions? Contact: Kate O'Connor, Wisconsin Public Radio, 821 University Avenue, Madison, WI, 53706;
608-262-5221; kate.oconnor@wisc.edu

Contact:

Kate O'Connor
kate.oconnor@wisc.edu
608-262-5221
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

OFFICE OPER ASSOCIATE(16160)

Employment Class:

University Staff-Fixed Term

Job Number:

231165-FTF

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Feb 11 2021 Central Standard Time
Applications Close: Mar 4 2021 11:55 PM Central Standard Time

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