CRM ADMINISTRATOR

Job no: 231475-AS
Work type: Staff Full or Part Time, Staff-Full Time, Staff-Part Time
Department: DCS/ADMIN-DEANS OFFICE
Location: Madison
Categories: Information Systems/Technology



Position Summary:

UW-Madison is in the early stages of implementing Salesforce as the enterprise customer relationship management (CRM) platform. The Division of Continuing Studies (DCS) continues to play a leading role, after having co-founded the University's first enterprise-class Salesforce implementation in 2018. The Division primarily uses Salesforce to support student recruitment for a large variety of campus degree programs, and we are actively innovating to support other campus priority needs for CRM. Join our small but mighty CRM team at DCS as one of two Salesforce administrators for DCS. More specific day-to-day requirements will be decided in collaboration with DCS's lead system administrator based on the individual strengths of each person. Certification by Salesforce as an Administrator will be expected within 3 months of starting work. Full-time remote work aligned with our Central Standard Time schedule is welcome.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's Degree required.

Minimum Years and Type of Relevant Work Experience:

- 1 year experience as a Salesforce administrator (or Salesforce user with some administrator-level responsibilities)
- 1 year experience conducting business analysis work, such as:
-Eliciting business requirements
-Documenting business processes
-Developing and assessing business cases for change
-Measuring the impact of process improvements
-Leading or preparing change management processes

Preferred Qualifications:
- Experience providing technical support to end users of software systems.
- Experience handling complex data management tasks (preferably in Salesforce), such as: identifying/merging duplicate records, auditing data quality, repairing bad data, and loading data.
- Experience developing and leading technology-focused training.
- Experience designing and implementing technology solutions to meet users' needs.
- Experience using Informatica or other ETL/integration tools to build integrations between software systems.
- Experience as an employee of a large institution of higher education (particularly in the areas of marketing, recruitment, and/or admissions)
- Qualifications or certifications in Salesforce, Informatica, Agile Scrum, Lean Six Sigma, Design Thinking, ITIL, and/or equivalent practices or methodologies.

Prefix determination will be based on individual qualifications.

Additional Information:

DCS has strong teams in digital marketing technology, marketing, advising, and recruiting for prospective lifelong learners. While you will be part of a small team focused on the CRM platform itself, you will be joining a larger team that is excited about the impacts we can achieve using our CRM. In addition, campus and DCS longer-term roadmaps lay out a bright future for expanding the scope and scale of CRM use at UW-Madison.

This is a two-year fixed term terminal position with the option to convert to renewable if budget and program allow.

Department(s):

A930100-DIVN OF CONTINUING STUDIES/ADMIN-DEANS OFFICE

Work Type:

Full or Part Time: 80% - 100%

Appointment Type, Duration:

Terminal, 24 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding

Salary:

Minimum $60,000 Maximum $105,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To Apply for this position please click on the button found at the top or bottom of this job posting ( https://jobs.wisc.edu/ #231475). You will be asked to upload a cover letter and resume that demonstrates your qualifications as they pertain to this position.

Contact:

Taylor Zeilinger
taylor.spitzig@wisc.edu
608-263-4431
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Employment Class:

Academic Staff-Terminal

Job Number:

231475-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Feb 10 2021 Central Standard Time
Applications Close: Mar 8 2021 11:55 PM Central Standard Time