Director of Advising Operation

Posting Details

Job # 036789 Department Code 21805-3011 Department Arts & Sciences & Maxwell - Advising & Career Services Job Title Director of Advising Operation Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S6 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Reporting directly to the Assistant Dean for Student Success in the College of Arts and Sciences, this position supervises, monitors and manages all administration and operations for academic and career advising for students in CAS and Maxwell. Responsibilities include: employing metrics and data analysis to develop and implement practical solutions to complex problems related to academic advising; understanding and communicating the needs of advising center staff and students to the administration for the improvement of academic advising; and facilitating the exchange of academic advising information between students, faculty, and administrators.


• Master’s degree required.

• Minimum of seven (7) years of progressively responsible experience in academic operations and project management and demonstrated successful outcomes through measures such as: improved efficiencies, cost reduction, and experience as a process change agent in advising and student services.

Job Specific Qualifications

• Demonstrated excellence in verbal and written communication skills, dynamic interpersonal talents, evidence of genuine interest in students and how they progress through college and the ability to work as a member of a team are all essential qualities.

• Strong problem-solving skills and ability to troubleshoot situations.

• Leadership qualities to provide a smooth-running work environment that generates positive energy and teamwork among employees for the good of the whole.

• Ability to work in a team environment as both a leader and contributor are required.

• Experience with complex data mining and analysis.

• Ability to adapt to changes in the academic advising industry and quickly make adjustments to operations as needed.

• Demonstrated ability to effectively interact with a diverse faculty, staff and student population while representing the academic and career advising team in the College of Arts and Sciences.


• Works collaboratively with the Assistant Dean for Student Success and appropriate members of the leadership team throughout the College, the Maxwell School, and within the advising and academic departments to ensure best practices in academic and career advising.

• Creates and maintains training materials and trains members of the College advising team on all new software and reporting processes.

• Identifies areas of weakness or need for improvements then builds and implements solutions that align with central processes and strategies while positioning professional advising staff to work with Faculty advisors to support student’s needs.

• Performs process improvement and efficiency analysis to provide exceptional service, identifies opportunities for efficiencies and cost savings, and implements improvements to benefit the student experience.

• Conducts student population reviews to inform strategic approaches to advising.

• Serves as the primary project manager for all process review and change implementation.

• Tracks, measures, reports, and presents on operational excellence and outcomes to ensure the unit is meeting commitments.

• Compiles reports, such as annual, periodic progress, and project evaluation reports, and make recommendations to the Assistant Dean of Student Success as necessary.

• Responsible for Software project development from ideation through to implementation.

• Collaborates closely with the Registrar’s Office and the Division of Enrollment and the Student Experience to implement and optimize the use of existing technologies such as Orange Success and Degree Works.

• Serves as primary project manager for all new advising-related system implementation with central university units.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 02/10/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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