Enrollment Specialist
- Employer
- Walden University
- Location
- Texas, United States
- Salary
- Salary Not Specified
- Posted
- Feb 09, 2021
- Employment Type
- Full Time
GENERAL SUMMARYWalden University, a Certified B Corporation® with
50 years of experience serving a diverse community of career
professionals, is currently seeking dynamic and engaging Enrollment
Specialists. As an Enrollment Specialist, you will join our online
learning community to consult and recruit qualified candidates to
enroll in higher education programs that align with their personal
and professional goals.
Recruiting qualified applicants requires a consultative approach, dedication to student success and passion for changing lives through high quality education. As the first point of contact, Enrollment Specialists play a critical role in guiding prospects through every step in the application process, ensuring every student is prepared for a successful academic career with Walden University. ESSENTIAL DUTIES AND SKILLS
Recruiting qualified applicants requires a consultative approach, dedication to student success and passion for changing lives through high quality education. As the first point of contact, Enrollment Specialists play a critical role in guiding prospects through every step in the application process, ensuring every student is prepared for a successful academic career with Walden University. ESSENTIAL DUTIES AND SKILLS
- Proactively contact and respond to prospective students via telephone, email and SMS
- Assess and qualify prospects to determine if Walden University programs meet the academic and professional goals of prospective applicants
- Ability to establish rapport and build relationships via phone in a high-volume call environment
- Track record of achieving measurable results in a fast-paced, deadline-driven department
- Remain compliant with standards and policies of the University while operating in a student-centric environment
- Collaborate with other departments to ensure positive application progression, student satisfaction and success
- Bachelors Degree preferred
- Minimum of 1 year of customer service experience required
- Experience with online education preferred
- Exceptional oral and written communication skills required
- Experience working in Customer Relationship Management
platforms required
- Salesforce experience preferred
- Proficient computer skills required, including knowledge of Microsoft Office programs
- Ability to prioritize and work in a fast-paced environment
REQUIRED KNOWLEDGE AND COMPETENCIES
POSITION IN ORGANIZATION
REPORTS TO: Enrollment Manager