Director of Financial Aid

Vermont, United States
Salary Not specified
Feb 10, 2021
Employment Level
Employment Type
Full Time

The Director of Financial Aid is responsible for the overall leadership and management of the financial aid office.  S/he administers all federal, state, and institutional programs for the university's schools and colleges, managing $80 million in awards annually.  Primary responsibilities of the director include developing effective communication and customer service programs for students and the general public related to financial aid; managing and overseeing the distribution of student financial aid in accordance with all federal, state, and institutional regulations; overseeing daily processing of student financial aid; completing federal, state, and institutional reports; and coordinating office activities with the other campus departments and external agencies.  The director works closely with the admissions office and reports to the Vice President of Enrollment Management.

Duties include:

Provide leadership and supervision to professional, clerical, and part-time staff that assures a student-centered approach to financial aid administration. Oversee the daily operations of the financial aid office.

Coordinates with the admissions office to assist with recruiting new students.

Develop and oversee office budget and other financial aid budgets.

Communicate with campus community and external audiences regarding financial aid programs and services.

Keep abreast of regulatory changes and monitor institutional compliance with federal and state laws and regulations.

Estimate long-range needs for financial aid funds and submit applications to federal, state, and other granting agencies, as appropriate.

Oversee the management of the financial aid module including updates and new software releases.

Provide exceptional service to both new and returning students through caring and effective communication, and the efficient use of technology.

Provide general oversight of the university's scholarship program establishing appropriate policies and procedures for efficient awarding.

Develop and implement procedures for financial aid audits; respond to questions regarding policies and procedures.

Oversee the completion and submission of federal, state, and institutional reports.




A bachelor's degree from a regionally accredited college or university, masters preferred, and experience in a financial aid office with responsibility managing student-centered financial aid operations. Demonstrated knowledge of federal/state financial aid programs, policies and procedures. Proven experience with integrated information systems such as Banner, Powerfaids, EdConnect and COD (Common Origination and Disbursement) software to develop and implement financial aid and scholarship programs and services. Strong customer/student relationship management skills and a demonstrated commitment to access and diversity. Demonstrated ability to provide vision, training, supervision, and leadership to a staff of a substantial size. Strong analytical skills with the ability to construct and interpret statistical data.  Ability to communicate successfully with a diverse faculty, staff, and student body. Experience working collaboratively with university faculty, administration, and staff.


Additional Information:

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant.  Please contact the Office of Human Resources at for assistance.

All candidates must be legally eligible to work in the US without sponsorship now or in the future. A post offer, pre-employment background check will be required of the successful candidate.

Norwich University offers a comprehensive benefit package that includes medical, dental, vision, group life and long term disability insurance, flexible-spending accounts for health and dependent care, 403(b) retirement plan with employer match, employee assistance program, paid time off including parental leave, and tuition scholarships for eligible employees and their family members.


Application Instructions:

Please provide a cover letter, resume, and Norwich application.