Student Accounts Supervisor

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Posting Number S00277P Position Status Exempt Reporting Relationship(s) Controller Supervisory Relationships Job Summary

The Student Accounts Supervisor is responsible for managing and coordinating all functions related to the student financial records of the University. This position is responsible for the Ellucian A/R (Accounts Receivable) and C/R (Cash Receipts) modules; which includes troubleshooting, testing upgrades, posting financial aid to student accounts, reconciling records and database to GL; maintaining system documentation and internal controls, and training end-users as needed. The Supervisor plans, organizes, and directs the University’s Student Accounts Office including cashier and student billing and collection functions.

This position will assist with the preparation of year-end financials, working with external auditors for the annual audits, the monthly closing process, and the maintenance of ledger accounts and internal accounting processes to ensure that practices align with the overall goals of the University. The incumbent has direct supervision over billing, collections and campus cash receipts and works closely with other departments, under the direction of the Controller, to promote accounting integrity and effective internal controls.

Salary Grade Essential Functions

1. Manage day-to-day operations of the Student Accounts office with a goal to provide excellent customer service to students and parents regarding student billing questions; issue bills, collect amounts due, reconcile accounts, manage and report on student account receivables; and process university receipts from non-educational purposes.

2. Maintain code tables and assessment rules in the billing module (Ellucian) to accurately assess all student’s tuition and fees to their individual accounts each academic term.
3. Develop and coordinate communication of billing procedures and deadlines to prospective and current students and their families.
4. Ensure applicable laws, regulations, policies, and procedures are applied to cashiering activities and student accounts; maintain knowledge of federal, state, and industry statutes, regulations, and standards for accounting, financial reporting, and other matters related to areas of responsibility.
5. Manage and reconcile the disbursement of Financial Aid to the Student Account module, drawdowns of federal and state funding and process student refunds.
6. Manage TouchNet on-line payment software program and all credit card transactions and machines.
7. Responsible for C/R (Cash Receipts) and student A/R (Accounts Receivable) audit requests for University’s; take the lead on requests, surveys, and reports related to student billing data.
8. Provide various analyses related to student account receivables; provide comparative data related to budget; report on other metrics as requested.
9. Responsible for internal controls over cash receipts, refunds and student accounts receivable.
10. Supervise, develop, and evaluate the staff in Student Accounts Department; provide assistance in the interpretation of regulations and audit requirements.
11. Monitor and evaluate operational processes in the Student Accounts Department for efficiency and desired outcomes and recommend improvements as necessary, to enhance workflow, accuracy, and service to students.
12. Implements and maintains internal audit programs, including petty cash accounts and University ticket operations; Identifies and implements corrective systems, if needed.

Other Duties and Responsibilities

1. Monitor collection of parking fines, including receipt of payment and appeals submitted for consideration.
2. Recommend and participate in the development of University’s policies and procedures through Committee membership and participates on project management teams.
3. Performs other duties as assigned.

Minimum Qualifications

1. Bachelor’s degree in Accounting, Business, Management, or a directly related field.
2. At least five years effective and relevant work experience.
3. Previous supervisory experience required.
4. Knowledge of accounts receivable, collections, banking functions, and financial aid federal and state regulations.
5. Strong written, verbal, and interpersonal communication skills are essential.
6. Computer proficiency in spreadsheet applications and relational databases, such as Excel and Access.
7. Experience with automated financial aid and student account software; Ellucian Colleague, and TouchNet experience a plus.
8. Ability to manage tasks effectively in an often fast-paced work environment with heavy focus on proficiency, accuracy, and quality customer service.
9. Ability to take initiative and use judgment in analyzing information and determining a course of action.

Preferred Qualifications Working Conditions/Physical Requirements

Employee is subject to indoor work, protected from weather conditions. Work is sedentary in nature and involves exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently/constantly in order to lift, carry, push, pull or otherwise move object.

Work Hours Posting Date 02/01/2021 Closing Date Open Until Filled Yes Special Instructions to Applicants

Please provide 2-3 references in “other” document, including: names, phone numbers, emails, relationship to reference (e.g. supervisor, colleague, direct report, etc.).

Elmhurst University is a leading institution of higher education that seamlessly blends liberal learning and professional preparation to help students reach their full potential. Elmhurst University offers more than 70 undergraduate majors, 15 graduate programs, degree-completion programs for busy adults, and the acclaimed Elmhurst Learning and Success Academy for young adults with developmental disabilities. Elmhurst University is one of the Top 10 Colleges in the Midwest, according to U.S. News & World Report; and U.S. News, Money and Forbes magazines consistently rank Elmhurst as one of the Midwest’s best values in higher education.

Recruiting and retaining a diverse workforce is a critical component of the University’s mission, vision and core values. Our commitment stems from the belief that an institution of higher learning is enriched by the presence of diversity. Elmhurst University is an EO Employer. Elmhurst University prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or any other characteristic protected by law.

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