Associate Director of Student Financial Services and Operations

Posting Details

Position Title

Associate Director of Student Financial Services and Operations

Additional Information

The Associate Director of Student Financial Services and Operations will oversee the day to day operations of cash collections and the tax intercept program, using excellent customer service skills to help students maintain good financial standing that will allow them to continue their educational pursuits.

Benefits and Community



Administrative Exemption



Length of Assignment

Full-Time At-Will

Position Function

Oversee daily operations of the Student Financial Services Office; provide supervision of office personnel in a professional manner.

Minimum Education

Bachelor’s degree from an accredited institution.

Minimum Experience

At least five years of customer service experience in a financial institution or university setting. Experience with conflict resolution in a workplace setting; supervisory experience.

Minimum Other

Demonstrated commitment to providing excellent customer service; skilled in effectively managing confrontational situations; must possess excellent communication skills; proficient in Excel.

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Bachelor’s degree in business administration, accounting, or finance.

Preferred Experience

University or financial institution experience with at least three years supervisory experience.

Preferred Other

Ellucian (Banner) ERP system experience, CASHNet, Argos and other report writing skills. Proficient in Access.

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised

Accounts Receivable Representatives and PT Accounts Receivable Representatives.

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

EEO /AA Employer/Veterans/Disabled.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.


Bursar & Loan Administration:133030

Department Information

Department Email or Phone Number

Duties & Responsibilities



Job Duty

Provide supervision of personnel in a professional manner which includes: interviewing and selection, training, coaching, empowering staff, assigning workload, cross-training, compensation, performance appraisal, disciplinary action, etc.



Job Duty

Supervise the daily cash operation of Student Financial Services with special attention to improving efficiency and customer service.



Job Duty

Provide information to students, parents, and others regarding regulations relating to student tuition, deferment plan, refunds, penalties, delinquencies, etc. by phone, in-person, and email.



Job Duty

Routinely resolve conflicts with internal and external customers; utilize professional and effective communication skills.



Job Duty

Oversee the collection of delinquent accounts through regular monitoring of account activity by the Accounts Receivable Representatives; scrutinize process for ongoing improvements.



Job Duty

Oversee Third Party Billing (3PB) with accuracy and timeliness. Ensure application of the 3PB payments to specific accounts and timely follow up to collect payment. Reverse sponsor credit on student account for non-payment by sponsor and issue registration hold at semester end when necessary.



Job Duty

Oversee External Billing from departments campus wide. Ensure departments have reporting tools for account follow up on their receivables.



Job Duty

Oversee billing of Field Study process including: making adjustments, applying credits, tracking contracts and deposits, providing information to department, parents, and students. Assess for improvements to the process.



Job Duty

Oversee routine ongoing processing within the office including: processing of dishonored payments, weekly processing of refunds on student accounts, responding to the BURSAR inbox, scanning/indexing/retrieval of documents.



Job Duty

Empower staff to make sound decisions while enforcing policies and processing, exhibit flexibility and excellent customer service, knowing when an exception may be appropriate or when a manual removal of a hold is required.



Job Duty

Oversee daily balancing of deposits; audit revolving fund in the safe to verify actual cash on hand and overall security of the area.



Job Duty

Oversee the Tax Intercept Process.



Job Duty

Perform other related duties as assigned.

Posting Number


Number of Vacancies


Desired Start Date


Position End Date (if temporary)

Open Date


Applications Accepted Through Date


Open Until Filled


Information regarding transcripts

The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Special Instructions Summary

Accept online applications

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Undergraduate Transcripts
  2. Master's Transcripts

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