Residence Life Coordinator - (STA006918)

Texas, United States
Salary Not Specified
Feb 10, 2021
Employment Type
Full Time

Coordinates the operations of a major area of the Residence Hall, which includes office administration, property management, community development, policy enforcement, programming, and personnel administration.

  • Manages the administrative processes for the facility, which includes room assignments and room changes, contract releases, student files, key control and work orders.
  • Selects, trains, supervises and evaluates administrative staff and student assistants.
  • Plans and evaluates programs and educational and community building initiatives for the student staff.
  • Responsible for on-call emergencies and duty rotation for the campus student population.
  • Enforces Residential Life & Housing and university policies and procedures, rules and regulations.
  • Counsels students concerning conduct, safety, sanitation or behavior improvement.
  • Provides student leadership development for hall and floor council members through training and mentoring.
  • Maintains daily office hours; ensures high visibility with students and staff at department and university functions.
  • Serves as liaison with other departments to coordinate student leadership and educational opportunities.
  • Performs other job-related duties as assigned.


About University of Houston

Established in 1927, the University of Houston (UH) empowers students in their pursuit of learning, discovery, leadership and engagement. Located in a sprawling metropolis, our premier Tier One campus provides students with cutting-edge programs including undergraduate, graduate, doctoral, distance, and continuing education studies. Ranked among the best colleges in America, UH is home to award-winning faculty, innovative research centers, alumni who have become international leaders and one of the most diverse student populations in the nation. UH is recognized as the second-most diverse public research university in the nation by U.S. News & World Report. It is designated as a Hispanic-Serving Institution (HSI) and an Asian American Native American Pacific Islander-Serving Institution (AANAPISI) by the U. S. Department of Education. At the University of Houston, we prepare students to envision their future, emerge as leaders and launch careers that transform the world.

About Student Housing and Residential Life
Student Housing & Residential Life (SHRL) supports the mission of the University of Houston by fostering communities where academic success, student growth and development, diversity, and community are nurtured. Our professional staff and students lead with our values of student success, student development, customer service, and an ethic of care. SHRL supports a residential population of about 7,000 residents from across Harris County, Texas and the world.

Position Summary

The Residential Life Coordinator (RLC) is responsible for: building relationships and fostering a community that supports a diverse residence hall population, supporting students to grow and develop individually and collectively, striving for personal and academic success by utilizing an intentional residential curriculum. During the summer, the RLCs are conference staff leaders focused on customer service for conference participants. As the University of Houston is a Tier One research institution with a large residential population, developing relationships and community to enhance student learning is central to the work of this position. The RLC reports to an Assistant Director for Residential Life and is a 12-month, full-time, exempt position. The position is an essential staff member and a part of the University’s emergency operations plan.

Essential duties and responsibilities include, but are not limited to, the following:

  • Lead student success initiatives for the community
  • Establish meaningful relationships with residents in the community.
  • Utilize personal connections, iClicker, and other data to: Identify students who are experiencing academic, personal, developmental, and/or community difficulties and provide assistance and advocacy. Identify students “at risk” in the community and provide appropriate intervention, resources and referrals.
  • Partner with Faculty in Residence to execute meaningful interactions with residents.
  • Partner with Academic Affairs, learning communities, and other campus partners to meet student needs.
  • Create a community where retention rates, GPA's, and graduation rates are strong.

Individual Student and Community Development and Satisfaction

  • Establish a positive atmosphere in the residential community that is conducive to student academic and developmental success as well as overall student satisfaction with their Student Housing and Residential Life experience.
  • Promote the development of a multicultural community through assisting students in establishing a genuine respect for, and appreciation of personal differences.
  • Create an environment that encourages students to grow intellectually, socially, emotionally, physically, interpersonally, and ethically toward personal autonomy and interdependence.
  • Build community that is purposeful, open, disciplined, just, caring and celebrative (Boyer).
  • Promote and provide healthy challenges and support toward whole person success.
  • Create and promote opportunities for meaningful connections between students, faculty and staff.
  • Utilize Benchworks and other data to inform student satisfaction initiatives.
  • Recommend and initiate solutions to problems or issues in systems procedures, ensuring residents’ needs are continually met in a supportive, caring manner. Develop strategies in line with the Student Housing & Residential Life Mission Statement to enhance residents’ experiences while they live in the UH residential community.


  • Directly supervise, develop, and evaluate: 12-18 Resident Advisors (RAs), a Community Mentor, who may be a graduate student, Summer Conference Assistants.
  • Provide guidance to Faculty in Residence and other university staff involved in learning communities.
  • Facilitate an environment of personal growth, leadership development, and academic success through formal training sessions, one-on-one meetings, scheduled staff meetings, and staff development opportunities.
  • Assist in the planning, development, implementation, and assessment of training for student staff members.
  • Collaborate with the Supervisor of Residential Desks (SRD's) to indirectly supervise Desk Assistants.

Leadership Development and Advising

  • Identify prospective student leaders and encourage them to become involved within the residential community, the Residence Hall Association (RHA), the University and the community.
  • Promote and encourage resident involvement in leadership development programs.
  • Indirectly advise the community Hall Council.
  • Supervise and coach the Community Mentor who serves as the primary Advisor for the organization.
  • Potentially serve as a Co-Advisor to Residence Halls Association or National Residence Hall Honorary

Serve as University Conduct Officer

  • Review all incident reports (IR's) for the area.
  • Create, charge, and hear student conduct cases. Issue sanctions, complete all corresponding paperwork, maintain records and database for conduct caseload within prescribed timelines.
  • Administer sanctions based on an educational and developmental approach, encouraging residents to take responsibility for their actions in the community.
  • Interpret and explain university philosophy, policies, expectations, regulations, and the developmental educational goals of the conduct process to staff, residents, parents, and members of the campus community when necessary.
  • Consult and coordinate as necessary with administrators and other university departments to maximize student learning and development, community safety, and retention.
  • Confront University and Student Housing & Residential Life policy and community standard violations when observed, as well as assisting student staff with the resolution of difficult confrontation situations.

Residential Life Program Development

  • Development and marketing of active and passive activities designed to meet the needs of community residents based on the department’s residential curriculum, residential themes and/or academically oriented theme/living-learning communities and available data.
  • Integrate students’ residential and academic experiences through the development of quiet study areas, supportive workshops and activities, and the facilitation of faculty involvement in the community.
  • While the programmatic focus of RA's is to intentionally build meaningful relationships with residents, RLC's are responsible for supporting them working with FIR's, RHA, and campus partners to sponsor/advertise programs emphasizing relationship building, student learning, diversity and inclusion, leadership development, academic success, and community participation – tenets central to the Department of Student Housing & Residential Life, Division of Student Affairs and Enrollment Services, and UH Mission Statements.
  • Use data (iClicker, BenchWorks, etc.) to inform programmatic decisions.


  • Be knowledgeable of Federal, State, University, and Student Housing & Residential Life policies, regulations, procedures, and community standards applicable in a higher education residential life setting.
  • Perform a variety of administrative duties, including but not limited to, reports, check-in/check-out procedures, occupancy statistics and demographics, assessing hall damage charges, enforcing key control, overseeing and communicating with summer conference groups, and sharing information with supervisors and colleagues.
  • Periodically initiate, implement, and/or support quantitative and qualitative data collection techniques to assist in determining residence hall and departmental goals and objectives.
  • Collaborate with the SRD for the community and Housing Managers for room assignments, room transfers, cancellations, and key control.

Facilities Management

  • Monitor physical condition of residence hall, suite, and apartment areas, working collaboratively with maintenance and custodial staff to report and follow-up on work order requests, damages, and facility emergencies.
  • Develop positive working relationships with the building facilities supervisor and custodial lead.
  • Collaborate with the SHRL facilities program coordinator and associate director of facilities and conference services.

On-Call Responsibilities

  • Serve on 24-hour duty (day, evening, holiday, and weekend) 365 days a year in rotation with other live-on professionals responding to a variety of emergencies including, but not limited to crisis and emergency response, facility maintenance, direction and support for student staff members, and conflict resolution for residents living in on-campus housing facilities (approximately 6,500 students).
  • Assist with coordination and management of temporary housing for students facing health concerns. This includes but is not limited to housing assignments, meal and mail delivery, and daily check-ins.

Committee Responsibilities

  • Coordinate one or more facets of Residential Life through serving on committee.
  • Serve on or chair a department level committee.
  • Participate in division committees.

Special Condition (s) of Employment:

  • Must pass criminal history investigation prior to employment. Must be available to work evening, weekends and holidays, when necessary and serve in an on-call rotation. Ability to work in an occasional high-pressured environment. Ability to operate a wide variety of office equipment and independently troubleshoot problems.
  • Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. Must continue to meet the established driving standards as a condition of employment.

Preferred Qualifications:

Live-in staff experience such as full-time Resident Director is preferred or experience a Graduate Resident Director.

Master’s degree is strongly preferred. Master’s Degree in College Student Personnel, Higher Education Administration, Counseling, Sociology, or related field is highly desirable; demonstrated supervisory and leadership experience; experience advising student groups; demonstrated understanding of and commitment to the University of Houston Mission Statement and the Division of Student Affairs and Enrollment Services Strategic Plan.

Pay Grade UHE- 106 | Position salary: is $34,620

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The University of Houston is an equal opportunity, affirmative action employer. Women, minorities, Veterans, and persons with disabilities are encouraged to apply.

Qualifications :

Bachelor's Degree and 3 years experience.

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Requires a minimum of three (3) years of directly job-related experience.

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