Specialist, Enterprise Applications

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JOB TITLE SUMMARY

Job Title: Specialist, Enterprise Applications

Division: Information Technology (IT)

Evaluation Group: Staff

FLSA Status: Exempt

Starting Salary: $52,185.00

Reports To: Director, Enterprise Systems

Positions Supervised: N/A

Job Summary

The enterprise applications specialist is responsible for assisting with the implementation and support of new enterprise systems for Lindenwood University. This position configures applications, maintains necessary documentation and provides end-user support and user training. In addition, the position assists with reviewing the existing application suite to recommend upgrades or replacements as necessary.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Provides technical support for university enterprise systems during project implementation
• Develops and maintains user support documentation and assists with creating enterprise application training materials
• Assists in building and maintaining application integration for systems modules, installations, user support, software add-ons and third-party systems
• Assists with functional regression test updates
• Identifies enterprise software usage problems; crafts resolution and communication plans; and effectively conveys solutions to IT colleagues and business teams
• Maintains understanding of data and business process flow, complex parameters, integration automation, systems scripting and data security administration
• Prioritizes work based on the university’s business needs

Service Excellence

• Provides excellent customer service to internal as well as external customers
• Identifies, analyzes and resolves problems in a timely and thorough manner
• Provides regular updates to customers regarding issue resolution status
• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
• Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork

Communication, Teamwork and Collaboration

• Works collaboratively to perform Software Development Life Cycle (SDLC) key tasks, including administration; business systems support and automation; development; testing; implementation; documentation; and enhancement updates as related to enterprise software and integrated systems
• Escalates issues to support contacts as necessary
• Participates in cross-functional teams to implement new features and/or resolve problems
• Coordinates activities with IT division units, system administrators and other key stakeholders
• Provides thorough documentation to transition projects to operational teams

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree in an information technology, quantitative, scientific or STEM-related field
• Minimum of three years’ related experience
• Master’s degree in a related field preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Strong attention to detail
• Ability to adapt in rapidly changing and sometimes ambiguous work situations
• Complex operational and technical problem-solving abilities
• Ability to work independently and engage supervisor as needed
• Strong business analysis skills
• Strong interpersonal skills with the ability to mentor and motivate team members and interact with a diverse customer base
• Proficiency in documenting and analyzing processes, procedures and/or policies
• Excellent analytical and critical thinking skills
• Excellent written and verbal communication skills
• Flexibility and creativity in meeting objectives and adapting to changing priorities
• Ability to be highly organized and manage multiple projects with tight deadlines

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.