Director Student Services

General summary/purpose:

The Director is responsible for providing leadership and management oversight for the Office of Student Life. The Director will provide strategic direction for the Office’s initiatives including wellbeing events, coaching/advising sessions, and administration of the School’s Orientation as well as required content for all cohort orientations/onboarding. The Director is responsible for establishing and maintaining strong partnerships with faculty members, departmental coordinators, JHSAP, UHS, and other stakeholders. This position is responsible for supervising the Assistant Director, and PhD student assistants. The position reports to the Associate Dean for Enrollment Management and Student Affairs.

Specific duties & responsibilities:

Strategic Direction and Management for the Office of Student Life

  • Develop and implement policies and procedures for the Office
  • Develop and implement strategic plans with activities (workshops, retreats, etc.) to enhance students’ quality of life in alignment with the School and University’s goals pertaining to student wellbeing and support
  • Monitor and evaluate programmatic and operational effectiveness and refine activities based on feedback data
  • Recruit, hire, train, motivate, and supervise Student Life team members
  • Compile annual reporting data for Office of Student Life
  • Establish and manage budget for the Office of Student Life
  • Evaluate effectiveness of events sponsored by the Office
  • Provide on call staffing for office walk-ins and for evening and weekend student emergencies
  • Oversee communication for the Office including social media, webpages, and newsletters
  • Represent the Office at Admissions’ on-campus events and conduct presentations for various student populations
  • Represent the Office on various university-wide committees

Student Life Advising, Resources, and Support

  • Provide leadership in developing internal and external partnerships with a variety of offices to ensure the provision of services to students as needed
  • Advise and provide support to students, faculty, and staff on sensitive issues affecting academic performance such as Title IX procedures
  • Provide first line advisement, counseling, and triage on a range of student issues including, but not limited to, grievance proceedings, student code of conduct, and other school and university policies
  • Assess the complexity of student issues and exercise independent judgment to resolve and/or refer the student to additional levels of leadership or other university services
  • Facilitate an effective and efficient process for appropriately referring students and post-doctoral fellows to the Student Assistance Program, University Health Services or other appropriate service providers
  • Collaborate with departments and Student Assembly to address student body concerns pertaining to quality of student life
  • Plan and host student engagement activities aimed at offering opportunities for students to meet fellow students from different Departments/degree programs

Orientation Planning:

  • Plan and manage full-time MPH Orientation and School-wide Fall Orientations
  • Coordinate and determine appropriate participation of deans, faculty, staff and students
  • Manage communications sent to incoming students regarding what they need to complete before the start of their program and what they can expect during Orientation
  • Work with Facilities and Multimedia to ensure all rooms are set up as needed and presentations run smoothly
  • Work with Student Life team and others to plan and host the Student Activities Fairs that take place on the first day of Summer, First Term and as needed
  • Evaluate and incorporate appropriate changes based on surveyed feedback and research of changing audience needs/expectations

Remote Orientation:

  • Establish required materials for all new students who are on boarding
  • Create a self-guided on boarding check list for visiting students
  • Work with programs to develop activities to support/encourage student-to-student interaction in person and online
  • Facilitate student completion of non-academic requirements such as Intro to Online Learning (IOL), ethics module, required Title IX training, Opioid education, as well as other trainings

Non Disability Accommodations

  • Provide or partner with providers for supportive and responsive student advising regarding non ADA accommodations
  • Support infrastructure that assists JHSPH students with disabilities in their transition into graduate studies
  • Facilitate administrative functions (e.g., planning, assessment, reporting, tracking, budgets, policies)
  • Work with JHU administration to advocate for JHSPH student needs
  • Provide schoolwide presentations to faculty, students, and staff regarding support for students outside of the classroom
  • Oversee administrative functions to include webpage development, data reporting, and listserv management

Minimum qualifications (mandatory):
Qualifications

  • Master’s Degree.
  • Five to six years of progressively responsible student affairs experience, including resource and program development, supervision, event planning, and budget management
  • Knowledge of and proven experience providing effective allied student counseling and advising
  • Knowledge of student affairs best practices
  • Knowledge of issues impacting international students
  • Knowledge of higher education laws and regulations impacting students
  • Strong verbal and written communication skills, including ability to present to large audiences and write creative cogent communication with students
  • Knowledge of budget development and administration
  • Strong MS Office Suite skills and high degree of comfort working with large databases and spreadsheets
  • Strong analytical skills
  • Strong project management skills, with the ability to effectively manage many simultaneous projects and issues
  • Knowledge of targeted recruitment principles, procedures, and resources
  • Knowledge of career counseling, student activities and student leadership principles and practices
  • Ability to maintain sensitive and confidential records and information

Supervisory responsibility (indicate the number and type of persons supervised by incumbent):1 Assistant Director and Doctoral Student Assistants

Budget authority (indicate dollar amount of budget managed and type/level of authority): $78,000

Classified Title:Director Student Services
Working Title: Director Student Services
Role/Level/Range: ACRP/04/ME
Starting Salary Range:$68,000 - $80,000 per year
Employee group: Full Time
Schedule: M-F, 8:30am - 5:00pm
Exempt Status: Exempt
Location: 05-MD:School of Public Health
Department name: 10001059-Student Affairs
Personnel area: School of Public Health

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Public Health - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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