Enrollment Operations Specialist

Posting Details

Job Title Enrollment Operations Specialist Posting Number 20110333 Pay Rate Position Type Support Staff
Key Responsibilities

The Operations Specialist – The Operations Specialist works closely/reports to the Senior Associate Dean of Admission – and manages office daily operations, provides logistic and systems support, and oversees the daily coordination efforts for prospective student visits to campus. The individual in this role coordinates with multiple campus constituents (Faculty, Coaches, Students, and Staff) to perform the following essential functions –

• Supervises the Enrollment Division’s main reception area. Reception duties include performing Covid-19 Health & Safety pre-visit screening, receiving guests, answering phone calls, and assisting with visit scheduling.

• Coordinates new visit requests and cancellations, updates the shared enrollment calendar, and ensures visit/interview coverage.

• Maintains safe and clean reception areas by complying with procedures, rules, and regulations.

• Engages with campus visitors to advise them of schedules and arrangements. Provides answers to questions and engages in conversation to convey needed information, providing a welcoming and comfortable space.

• Assists with coordination of transportation to and from campus for prospective students and their families.

• Day-to-day coordination of Tour Guides for Campus Tours and Student Worker – (Tour Guides, Tele counselors, and Student Assistants) payroll management.

• Maintains reports and records of information collected during student visits and event registration lists.

• Work with Microsoft Office Suite and/or CRM to develop, as needed, guest itineraries, name tags, and communication related to an event or visit.

• Manages schedule and staffing of Enrollment Division receptions areas.

• Works closely with the Campus Visit Team to provide input on campus visit logistics and experiences.

• Performs related duties as assigned.

• Performs SLATE CRM support – Prospect Record Data Entry; Application Supporting Credential checks, updates, and audits; Student Record Duplicate audit.

• Prospective Student Travel Voucher Process Management.

• Oversees Enrollment Email inboxes; fulfills Requests for Information within 24 hours; manages physical mail.

• Office Supplies Management and Work Order management.

Juniata College believes in and embraces the liberal arts and as such, we encourage and seek mutual benefit through diversity of thought and approach which enriches our academic community, as well as the lives of our students and colleagues. Juniata College is committed to creating a welcoming community supported by relationships based on collaboration and mutual respect. We endeavor to create an inclusive learning environment where members with different perspectives and backgrounds can learn, contribute, and thrive. Please join us…

Position Qualifications

• Either an Associates Degree or High School Diploma with significant related work experience, including database management, reporting, and execution.

• Experience with Slate, Ellucian (formerly Datatel) or a similar Enterprise Resource Planning system.

• Possess strong writing and editing skills.

• Ability to manage multiple priorities and possess strong organizational skills.

• Ability to work independently and effectively with a diverse constituency.

• A commitment to liberal arts education and cultural diversity.

• Attention to detail is essential.

• Sense of humor.

Supervision Required/Given

This position reports directly to the Senior Associate Dean of Admission

Preferred Qualifications Physical Demands Special Instructions to Applicants
Open Date 01/29/2021 Close Date Open Until Filled Yes Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • Walk-In
    • Government Employment Agency
    • Private Employment Agency
    • Employee (please explain in follow up question)
    • Relative (please explain in follow up question)
    • School
    • Advertisement - Source (please explain in follow up question)
    • Other (please explain in follow up question)
  2. If you were referred by a person, advertisement or other, please explain here:

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 References
Optional Documents

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