Tech Support Technician
Consulting Services Support - 55230
Primary Purpose of Organizational Unit
The department of Consulting Services Support will provide operational support and services to enable faculty, staff and students to effectively use technology. This department is responsible for the following services:
- Provide user support and technical services for initial
incident reporting and resolution including problem tracking and
escalation to other support units
- Manage the operation of the Technology Assistance Center and
ResNet (student residential network)
- Manage on-site Dell Warranty Service Center
- Manage support for special events
- Manage Computer Operations including deployment of hardware and
- Supports office and classroom technologies through
- Manage support for university owned cell phones Manage support
for Classroom Technology Assistance Plan
- Provides technical training for campus.
Chief Information Officer - 55000 College
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
The Technology Trainer will be responsible for developing materials and training for both online and in-person training sessions. This position will be responsible for developing a training schedule and conducting in-person training. The Trainer will be responsible for training faculty, staff, and students on Microsoft Office products including but not limited to SharePoint, Outlook and Teams, Windows and MAC operating systems.
Minimum Education and Experience Requirements
Graduation from high school and one year in the field of technology related to the positions’ role. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.
Preferred education, professional skills and experience
Graduation from a two year college and at least 6 months experience in Information Technology related field or equivalent combination of experience and education as well as:
- Experience assisting clients with all Microsoft Office
- Experience working on both MAC and Windows operating
- Customer Service experience
- Experience working with multiple platforms and have the ability
to handle multiple projects concurrently
- Excellent interpersonal, written, and verbal communication
- Excellent customer service and organizational skills and
willing to learn new technologies
- Thorough knowledge of and proficiency in Windows and/or Mac
operating systems; MS Office products; MS Outlook (client working
with exchange server); web browsers; web-page applications, and
multi-media hardware and software applications
- Comprehensive technical knowledge concerning supported products
(hardware and software) and networked computing
- Experience developing IT training programs
- Experience conducting in-person IT training
- Experience developing materials for online IT
- Advanced knowledge of Microsoft Office
- Advanced knowledge of Banner Finance, HR, and Student
- SharePoint Online
Required Certifications or licensure
$41,000 - $50,128
1.0 (40 hours per week)
Months Per Year
Monday - Friday
8:00AM - 5:00PM; flexible scheduled required
Type of Position
Anticipated Ending Date if Time-Limited
Job Posting Date
Posting Close Date
Special Notes to Applicants
PLEASE NOTE : This posting will close at 11:59PM on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.
For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.
You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
External Link to Posting
- Cover Letter
- List of 3 Professional References
Required fields are indicated with an asterisk (*).
- * How did you learn of this opportunity with UNC Wilmington
- UNCW Website
- UNCW Facebook Page
- UNCW Linkedin Page
- UNCW Twitter Account
- UNCW Employee Referral
- Chronicle of Higher Education
- Diverse Issues in Higher Education
- Higher Ed Jobs
- Hispanic Outlook
- Inside Higher Ed
- North Carolina Job Network
- Women In Higher Education