Financial Aid Administrative Assistant



A successful candidate will play an active role in FMU's existing academic and operational success. P erforms complex administrative duties and assists in the coordination of general office functions.

Essential Functions:

Perform administrative support of day-to-day operations.

  • General office duties: phone calls, messaging, ordering supplies and maintaining records management database systems. Manage department calendars, emails and business numbers. This includes college fairs, information sessions, open house, new student orientation as well as registration.
  • Research and Development, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings for the department.
  • Responsible for coordinating and facilitating meetings. Monitors progress of internal and campus-wide projects.
  • Assists all departmental staff including visitors, walk-ins, phone calls, and email inquiries by providing requested information.
  • Provide support with internal and external data and reports to ensure aid is being processed timely and accurately.
  • Remains current on institutional guidelines as well as state, and federal regulations; participates in regular training and professional development on best practices to ensure compliance.
  • Assists the Director in the development and improvement of various program policies.
  • The omission of specific duties does not preclude the supervisor from assigning duties that logically relates to the position.


Knowledge, Skills, and Abilities:

  • Strong customer service skills. Delivery exceptional service excellence.

  • Ability to perform detailed tasks accurately with constant interruptions.

  • Ability to handle information of sensitive and confidential nature in the utmost professional manner. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
  • Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
  • Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
  • Moderate physical activity. Requires handling objects of average-weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.
  • Note: In compliance with the American Disabilities Act (ADA), those functions of the job which are identified essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.


Qualifications:

  • The position requires a High School Diploma/GED or related experience. Associate degree preferred.
  • Knowledge of financial aid management systems and/or student information systems.
  • Ability to work under pressure and in fast paced environments.
  • Must have the ability to hold information in confidence, be able to communicate to all levels of staff, make unbiased decisions and recommendations.
  • Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
  • Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
  • Flexibility to work outside of normal business hours.
  • Pre-Employment screening is required: criminal background check and drug testing.


Qualified applicants are asked to upload a cover letter of interest, resume/curriculum vitae, and/or certifications, if applicable.

Supplemental Information

In addition to the completed application, candidates must submit a list of three professional references (at least one from a previous employer) that includes names and contact information. Review of application materials will begin ASAP and will continue until the position is filled. No phone calls please.

Florida Memorial University is an Equal Employment Opportunity Employer.

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