Assistant Director of Financial Aid

A successful candidate will play an active role in FMU's existing academic success. R esponsible for improving student financial services and responsiveness by creating a flexible, information-abundant, compliant, customer service environment that addresses the needs of students, parents and the University. Ensures regulatory compliance for all activities relating to Student Financial Services for the University.

Essential Functions:

Coordinates and administers all Federal financial aid programs including Direct Lending, Federal Grants, and Plus Loans.

  • Reviews Pre-cancellation reports and makes recommendation to the Controller’s Office.
  • Manages Debt Management and Default Prevention Program. Responsible for extracting delinquent defaulted borrower reports from lender/guarantor/servicer websites and mailing of materials to borrowers to assist in resolving their default/delinquent status.
  • Responsible for the outreach and counseling to students needing assistance in resolving their student loan default.
  • Makes award to a certain population of students, review satisfactory progress and professional judgments as assigned.
  • Coordinates and monitors the compliance of Entrance and Exit Counseling according to Federal and Institutional policies.
  • Administers the Federal Direct Lending Program and coordinates Direct Loan data with the U.S. Department of Education Common Origination and Disbursement system (COD).
  • Processes all Direct Loan reports and resolving all Direct Loan issues. This includes resolving all unextracted loans, Direct Loan disbursement rejects, unbooked loans, COD identifier issues, Discharged/Expired MPNs.
  • Managing award file (cancelling unoriginated loans as scheduled).
  • All communications specific to loans (term-based email re: repayment estimator, annual state mandated debt letter, OSFA loan volume report). Including communications regarding loans (Including students with high SULA).
  • Contacting students who are not being disbursed DL due to missing any of the following: MPN, Quiz, Entrance, and (coming) ASLA.
  • Develops, implements, and maintains Direct Lending communication plans as needed.
  • Assists Accounting Coordinator with Direct Loan reconciliation.
  • Serves as backup for Summer Awarding Process in to Associate Director’s absence.
  • Remains current on institutional guidelines as well as state, and federal regulations; participates in regular training and professional development on best practices to ensure compliance.
  • Assists the Director in the development and improvement of various program policies.
  • The omission of specific duties does not preclude the supervisor from assigning duties that logically relates to the position.

Knowledge, Skills, and Abilities:

  • Ability to handle information of sensitive and confidential nature in the utmost professional manner. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.
  • Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.
  • Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
  • Moderate physical activity. Requires handling objects of average-weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.
  • Note: In compliance with the American Disabilities Act (ADA), those functions of the job which are identified essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration.


  • The position requires a master's degree from an accredited institution in an appropriate area of specialization and two years of financial aid and customer service experience. Higher education experience preferred.
  • Prior management experience is preferred.
  • Preferred systems: PowerFAIDS, PowerCampus and Jenzabar.
  • Knowledge of financial aid management systems and/or student information systems.
  • Ability to work under pressure and in fast paced environments.
  • Must have the ability to hold information in confidence, be able to communicate to all levels of staff, make unbiased decisions and recommendations.
  • Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
  • Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.
  • Flexibility to work outside of normal business hours.
  • Pre-Employment screening is required: criminal background check and drug testing.

Qualified applicants are asked to upload a cover letter of interest, resume/curriculum vitae, and/or certifications, if applicable.

Supplemental Information

In addition to the completed application, candidates must submit a list of three professional references (at least one from a previous employer) that includes names and contact information. Review of application materials will begin ASAP and will continue until the position is filled. No phone calls please.

Florida Memorial University is an Equal Employment Opportunity Employer.

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