Summer Programs Manager

Job Description

Embry-Riddle Aeronautical University’s Prescott, Arizona campus is hiring a Summer Programs Manager to support the Summer Programs Department. Embry-Riddle's Prescott Campus is respected worldwide for cutting-edge instruction and training for tomorrow’s aviation, aerospace, security and intelligence leaders. Prescott is a mile-high city and its climate reflects seasonable weather excellent for flying. Daytime averages are 80°F in the summer and 45°F in the winter. At 5,000 ft. above sea level, it boasts a mild climate, clean air, pristine wilderness areas, and nearby national forests. The university is a small, private, residential university in the mountains of Arizona with approximately 3,500 students. Staff/faculty/student interaction is highly valued and is a central theme of our campus. It is located 100 miles north of Phoenix and 120 miles south of the Grand Canyon.

• Oversees internal academic based pre-college programs and external summer programs groups; duties to include collaboration with ERAU faculty regarding logisticss and curriculum, venue reservation (residence halls, athletic facilities, classrooms/conference rooms), all applicable work orders (custodial, transportation, logistical, media, safety, etc.) and coordination with food service and catering.
  
  
• Draft and negotiate contracts for external summer clients. Consult with clients in order to determine objectives and requirements for the events to be held on campus. Determine all safety and liability issues, including the matter of insurance, prior to the final contract being signed by the director of business. Complete contracts in a timely manner as well as collection of monies per the drafted contract and return of receipts to clients.
  
  
• Oversee and manage 12 different budget cost centers.
  
  
• Monitor event activities in order to ensure compliance with university standards and the satisfaction of the external client. This includes a visual inspection of all spaces to be rented to verify they conform to the client’s requirements.
  
  
• Supervise/train 1 full time and 1 part-time staff and 48 student employees. Training must include Title IX, Minors on Campus Policy, customer service, working with students and special needs students, emergency response for summer camps, setting up external training for CPR and First Aid certification and other safety training as deemed necessary.
  
  
• Support the production and design of promotional materials (brochures, handouts, posters, t-shirts, giveaways, etc.)
  
  
• Conduct post event evaluations on all external and internal programs in order to determine how future events could be improved upon.
  
  
• Represent the department at meetings, conferences, and off-sites as needed.
  
  
• Attend camp fairs and trade shows to promote internal academic summer programs.
  
  

ERAU benefits include:

• Retirement Plan - ERAU offers immediate vesting and provides a 6% gift and will match up to 3.5% of employee contributions
  
  
• Two BC/BS health plans – PPO and high deductible plan with a health savings account
  
  
• Tuition waivers for employees, spouses, and dependent children will cover one undergraduate and graduate degree per person
  
  
• Use of various campus services: fitness center, library, mail room and enjoy observation flights
  
  

Qualifications

• Bachelor's degree
  
  
• Three to five years of related work experience
  
  

The position requires the knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Communication with individuals both internally and externally is a necessary function of this position. A high degree of business acumen including the knowledge of contracts, accounting, billing, budgeting, marketing, and business communication is essential. Must possess the ability to organize, prioritize, multi-task, and work well under pressure to meet deadlines. The position also requires attention to detail, willingness to lead, offer opinions and direction, and a willingness to take on responsibilities and challenges. Skill with Microsoft Office Products is necessary; irregular job hours and overtime will be required.