Student Services

Massachusetts, United States
Salary Not specified
Feb 02, 2021
Employment Level
Employment Type
Full Time

Student Services & Data Mgr

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Student Services and Data Manager will provide support to COE Co-op leadership and Faculty Co-op Coordinators in the day-to-day workflow and effective operation of the co-op program, assist Coordinators with projects to prepare students and guide co-op employer partners through the hiring process, and manage data reporting and administrative support for a growing fast-paced team.

The Student Services and Data Manager will focus in two key areas:
1) Data and Operations Support
- Compile and analyze data/information, and develop advanced data reports to evaluate student hiring, events, employer surveys, etc.; create forms and summarize data sets through Google Apps, Microsoft Excel, Tableau and other applications.
- Coordinate efforts to uphold the completeness and integrity of data in various co-op systems; serve as liaison with central co-op technology team.
- Maintain relevant student and co-op databases including Banner, Argos, SalesForce and Symplicity.
- Develop and administer surveys, update/manage content on co-op websites and LinkedIn group(s).
- Develop communication materials and manage distribution of timelines, reminders, events and surveys for employers and students
- Manage work-study and/or Career Peer programs; effectively delegate projects and ensure completion to meet deadlines.
2) Student & Employer Support
- Assist with preparation of co-op class materials; provide support for Canvas course administration and course enrollment activities.
- Review employer evaluations and student self-assessments of the student co-op work experience.
- Lead and/or assist with organization of co-op related events and on-campus employer interviews.
- Conduct industry research on companies and opportunities that align with the college's job development efforts.
- Review and comment on student guided inquiries, updating Co-op Coordinators; review status of responses and send reminders as needed.
The Student Services and Data Manager may be re-allocated to different teams depending upon business needs within the COE Departmental Cooperative Education Co-op program.

Bachelor's degree required in a related field. Candidate should have a minimum of two years of relevant professional experience in an academic or business environment. A high level of proficiency with technology, along with excellent verbal and written communication skills, are expected. Applicant must demonstrate strong organizational and time management skills, including attention to detail and the ability to manage multiple projects and complete tasks for a number of different people. Proven success working both independently and as a member of a team in a fast-paced and diverse environment is preferred.

Preferred Qualifications:

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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