IT Support Specialist

Location
Massachusetts, United States
Salary
Salary Not specified
Posted
Feb 01, 2021
Employment Level
Administrative
Employment Type
Full Time


IT Support Specialist

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Northeastern University's Roux Institute is designed as an engine of innovation, talent-building, and economic growth for Portland, Maine, and northern New England. Partnerships set our model of graduate education and research apart. With leading companies and nonprofit organizations at the table from day one, we're creating programs that are preparing the workforce to stay agile and thrive in a competitive landscape powered by artificial intelligence. We're nurturing an environment for high-impact research and innovation in computer and data science, digital engineering, the advanced life sciences and medicine, and other tech fields. And we're helping entrepreneurs launch businesses focused on and powered by technology. Together, we envision an “innovation corridor” that in the coming years will stretch from Boston to Portland and beyond.

Reporting to the Regional IT Manager, this position will be housed at the Roux Institute in Portland, Maine and will provide technical support to the Roux Institute.

The IT Support Specialist helps to oversee the local technology infrastructure to ensure seamless delivery of academic and administrative systems at the Roux Institute. This role will provide technology support (in-person, electronically, or by phone), training, and consultation to faculty, staff, students, and partners at Northeastern, including computer, audiovisual, mobility, telephony, network connectivity, and various software applications.

Working with the Regional IT Manager and liaising with Boston-based information systems staff, the IT Support Specialist will provide troubleshooting and new technology implementations, perform technology upgrades, manage telephone programming and repairs, and maintain and track tech inventory.

Responsibilities:
The IT Support Specialist assists in managing all the campus technology equipment and resources. In addition to individual technology for faculty and staff, the position also manages printers, copiers, digital signage, and telephony on campus.

The IT Support Specialist must be adept and passionate about learning new technologies and services. They must be passionate about supporting customers. To ensure that essential services are provided to the university community, the IT Support Specialist will be required to work outside his/her regular working hours and on some university holidays.

Qualifications:
Bachelor's degree in Computer Science or a related area preferred. 2-4 years of relevant support experience required. Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment. Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration. ITIL, Mac, and Microsoft product certifications are a plus.

A passion for providing an end user self-help experience is required. The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service. Familiarity with service desk applications and/or incident management environments desired. Excellent interpersonal, communication, and organizational skills are required. A flexible schedule is a must as the work hours may include evenings, holidays, and weekends.

Salary Grade:
11

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/504178

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