Director of Student Financial Services

Massachusetts, United States
$80,000.00 - $90,000.00
Jan 26, 2021
Employment Level
Employment Type
Full Time

Position Summary

Responsible for the assessment, planning, implementation, and attainment of financial aid objectives for the College including: application, development, administration, and distribution of federal, state, and institutional student aid funds.

Essential Functions

  1. Support enrollment management objectives through the promotion of community college access utilizing accepted college marketing strategies and tactics. Work collaboratively with various College departments and staff. Develop, publish, distribute student consumer education materials; develop and maintain web page and online services for students and families to include financial literacy programming.
  2. Identify and advocate on behalf of economically disadvantaged students in the development of institutional policies. Facilitate development of institutional programs, policies, and procedures in accordance with federal and state student aid requirements and best practices.
  3. Prepare and submit applications for college participation in federal and state financial aid programs. Coordinate Federal Title IV certification of new non-degree programs and periodic Title IV recertification of all academic programs. Prepare and submit year-end funds usage reports.
  4. Confer with students, families, college departments, and various agencies concerning availability of financial aid funding, application procedures, policies attendant to aid programs, and alternatives to financial aid.
  5. Direct the flow of the financial aid process including: establishing student and program eligibility requirements, application tracking, file review; need analysis, award notification, satisfactory academic progress monitoring, fair and equitable distribution of financial aid funds to enrolled applicants according to awarding parameters developed, Title IV refund processing.
  6. Oversee administration of student loan programs and default management: Advisement of students in area of financial planning, entrance and exit interviews, loan processing, loan deferment and repayment preparation; monitoring student loan compliance and audit preparedness.
  7. Oversee administration of federal and institutional student employment programs and Service Learning stipends to include promotion and development of on and off campus jobs, hiring/placement/termination of student employees and other administrative duties to ensure program success.
  8. Oversee the application of technology to operations of financial aid to include web-based data exchanges and interfaces with multiple federal and state databases; and development of Business Intelligence software for data retrieval, assessment, and reporting purposes.
  9. Carry out research, assessment, reporting, and planning functions for programs. Prepare and submit various annual and ad hoc reports to meet reporting requirements for new and continuing federal and state student aid and academic grant funding.
  10. Assume fiduciary responsibility for federal, state, and institutional student aid funds. Maintain confidentiality of income taxes, court documents, medical records submitted by applicants for aid. Maintain audit preparedness.
  11. Keep abreast of regulations, significant events in student financial aid and related matters. Serve as de facto Title IV compliance officer for the college facilitating dialogue across the campus community regarding institutional compliance. Serve on internal committees, external organizations as appropriate.
  12. Create an office vision aligned with the College's mission. Hire staff, utilizing search committees as appropriate; ensure training, instruction of staff; assign and check work; establish performance expectations as to college's policies, procedures, work responsibilities. Monitor and evaluate performance; provide feedback to staff and make effective recommendations to supervisor and HR Executive Director regarding personnel issues affecting staff.

The duties listed in this job description are the most significant duties for this position. This list is not comprehensive and does not exclude other duties, responsibilities or work assignments relevant to the scope of this position or the needs of the College.



Key Qualifications

  • Baccalaureate degree required, master's degree preferred, in a related field from an accredited institution;
  • Minimum of 5 years progressive responsibility experience in student financial aid;
  • Demonstrated ability to implement technological innovations in the operations of a financial aid office;
  • High level of understanding of the administration of a comprehensive student financial aid program;
  • Experience with database management and technology skills with ERP class student information systems (preferably Colleague) are essential;
  • Experience with spreadsheet applications;
  • Has a comprehensive understanding of federal Title IV and state regulations regarding Financial Aid and associated reporting requirements;
  • Respect and understanding of people with diverse backgrounds, abilities, and needs;
  • A commitment to working in a collective bargaining environment;
  • Strong written and oral communications skills;
  • Superior leadership skills to motivate, train staff and colleagues;
  • Prior supervisory experience;
  • Knowledge of higher education principles, practices, and procedures
  • Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;

Preferred Qualifications

  • Experience working in a diverse environment;
  • Demonstrated commitment to working with underserved students;
  • Knowledge of the Colleague Financial Aid module and the use of Microsoft Access;
  • Possess a high-level working/technical experience with computerized systems
  • A record of compliance with institutional, state, and federal guidelines related to the administration of student financial aid;
  • Experience leading the student portion of the Uniform Guidance (A-133) audit.

Berkshire Community College is dedicated to promoting diversity, equity, equality, and inclusion. Our hiring process for this position, including a search committee representative of diverse constituencies across campus, reflects our commitment.  The listed qualifications exemplify just one combination of attributes a successful Director of Student Financial Services may possess. We would like to strongly encourage anyone with an equivalent or alternative set of qualities including a passion for public education and a dedication to diversity, equity, and inclusion initiatives to apply.

Additional Information:

Salary: $80,000 to $90,000 per year; Full-time, Benefited

Area of Assignment: Student Financial Services - Enrollment Management

Supervisor: Interim Dean of Enrollment Management

Application Procedures:  For consideration, please submit cover letter, resume, and names and telephone numbers of three current professional references, by visiting the employment section of our website at

Application Closing Date: Open until filled, review of applications to begin on February 8, 2021

About Berkshire Community College:

Berkshire Community College (BCC) has the distinction of being the first community college established in the Commonwealth of Massachusetts.  Nestled in the scenic Berkshire Hills, our nearly 2,000 students have access to a wide range of career and transfer programs on our newly renovated campus.  Occupying a scenic 180-acre property, just minutes from downtown Pittsfield, Massachusetts, BCC provides students from a broad range of cultural and socioeconomic backgrounds with an intimate learning environment, small class sizes, and much opportunity for interaction with faculty.  Berkshire County was home to many forward-thinking historic figures including, W.E.B. DuBois, Susan B. Anthony, and Elizabeth (Mumbet) Freeman, all of whom were pioneers of social justice. The Berkshires contain both rural and urban elements, combining a beautiful natural environment with world class museums and other cultural opportunities.  Pittsfield and Berkshire County continue to evolve, with immigrants from over 70 countries now calling the Berkshires their home.  BCC seeks to recruit diverse employees who embrace, as well as demonstrate, a commitment to diversity and inclusion and whose experiences and perspectives model the opportunities and success derived from a college education. 

Berkshire Community College is an affirmative action/equal opportunity institution and does not discriminate on basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service, and national origin in its education programs or employment. All inquiries concerning application of the above should be directed to Melissa Loiodice-Walker, Executive Director of Human Resources, Affirmative Action Officer, and Coordinator of Title IX and Section 504, at 413-499-4660, ext. 1022, Susan B. Anthony Annex Building, Room A19.