Assistant Director for Resident Success

South Carolina, United States
Salary Commensurate with experience
Jan 25, 2021
Employment Level
Employment Type
Full Time

Assistant Director for Resident Success


University Housing at Coastal Carolina University seeks dynamic individuals for the position of Assistant Director for Resident Success (Student Services Manager I) reporting to the Associate Director of Resident Success. Coastal Carolina University has a two-year housing and meal plan requirement in which our first-year students primarily live on central campus in suite-style residence halls and our second-year and transfer students primarily live at University Place or the Gardens in apartment-style communities. Our on-campus housing provides a diverse and lively experience to approximately 4,600 residents who reside within our thirteen different communities.


The Assistant Director (AD) for Resident Success is a full-time live-off staff member who serves as a mid-level manager in the Resident Success unit within University Housing. The AD is responsible for the direct supervision of masters-level Community Coordinators (CC), indirect supervision of Resident Advisers (RA), and the collaborative supervision of a full-time Resident Success Specialist (RSS) and student Desk Assistants/Desk Managers (DA/DM), in an area of approximately 2080 residents. The AD is primarily responsible for the creation of a positive community focused on resident safety and success in collaboration with other University Housing and Coastal Carolina University staff and faculty.


Duties include, but are not limited to: manage residential community including policies, procedures, and protocols with specific emphasis on crisis response, license agreements, the Code of Student Conduct, and professional conduct of staff at all levels; select, supervise, train, and assess staff; manage and prioritize administrative processes, reporting, and paperwork in an accurate and timely manner; provide leadership in the development of a residential community that is conducive of students’ holistic development and is supportive of students’ academic endeavors; model, promote, and ensure exceptional customer service to all constituents; maintain strong collaborative relationships with university offices to ensure University Housing’s place as a productive and complimentary student service; and serve in a senior-level, 24-hour-a-day on-call capacity responsible for effective response to and management of environmental, facility, and human crises.


Qualifications: Master’s degree and three (3) years relevant experience in a university or college student housing setting are required.   Must have a valid driver's license and acceptable three (3) year driving record. A master’s degree in College Student Personnel, Student Affairs, or Higher Education Administration, or related field and five (5) years of progressively increasing professional responsibilities in a university or college student housing setting, including live-in/live-on duties, is preferred. In addition, prior direct supervision of graduate or professional staff is preferred. A successful candidate will be able to apply student development theory in everyday practice, promote academic success and social justice within a community, demonstrate knowledgeable of best practices in first-year experience and living learning program implementation and assessment, and have a familiarity with residential facilities. Additional preferred experience includes written and oral communication skills with public presentation ability, fiscal management, response to student behavioral issues including crises, adjudicating student conduct cases, and co-curricular programming based in student development theory and practice. 


Compensation includes a highly competitive salary and benefits package. 


Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 47 states and 61 nations. The University is accredited by the Southern Association of Colleges and Schools to award the baccalaureate and selective master’s degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in educational leadership, and Ph.D. degrees in Marine Science and Education.

Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

Interested applicants must submit cover letter, resume, and contact information for three professional references online at: or online in the Office of Human Resources and Equal Opportunity at Coastal Carolina University, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Review of applications will begin immediately and continue until position filled. 


Coastal Carolina University is an EO/AA employer.


Student Services Manager I (CB75/149621), full-time position with benefits. SC State pay band: 06. Normal work hours: Monday through Friday, 8:30 a.m. to 5:00 p.m. Must be flexible to meet special scheduling needs of the University.