Manager, Computing Services
- Employer
- Lewis & Clark College
- Location
- Oregon, United States
- Salary
- $60,000.00 - $70,000.00
- Date posted
- Jan 22, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Chief Technology & Information Officers
- Employment Level
- Administrative
- Employment Type
- Full Time
Job Summary
To provide management and oversight of the law school’s Computing Services department, and participate as a team member in providing services to the law school community (faculty, staff, and students). This entails the development and supervision of department staff; and providing hardware and software troubleshooting, support, and repair of all law school-related computers and associated equipment. Responsible for maintaining a high level of customer service to law school community members. This high level of service must be collaborative, accurate, timely, and professional. This position reports to the Assistant Dean of Finance & Administration and may perform other duties as assigned.
Apply here:
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technology Support & Service (35% of the time)
-
Manage and coordinate the Law
Computing Services department to provide technology-related service
to students, faculty, and staff.
Act as leader of the department to
provide direct services to the law school community while working
with institutional IT to promote synergy and enhanced
communication.
Evaluate competing priorities, make
recommendations, and assign and implement solutions for solving
problems associated with technology at the law school.
Troubleshoot major technical issues
and acts as an internal resource to provide expert advice and
guidance to the law school community.
Maintain effective working
relationship between Law Computing Services and institutional IT to
promote efficiencies and communications.
Direct, and assist with as necessary,
building and deploying computer images for faculty, staff, student
groups, computer support desks/labs, clinicians, and other groups
of computers.
Leadership and Management (35% of the time)
-
Responsible for the selection,
training, supervision, evaluation, coaching, performance
management, and discipline of the department employees.
Provide leadership and strategic
direction for department with a focus on the law school's culture,
mission and vision.
Encourage and build mutual trust,
respect, and cooperation among employees. Establish long-range
objectives and specify the strategies and actions to achieve
them.
Build and work with diverse teams
effectively.
Ensure that all Computing Services
staff receive appropriate training and are certified and licensed
as necessary to perform their assigned duties.
Operations and Maintenance (30% of the time)
-
Maintain proper functionality of all
computers (Windows and Mac laptops and desktops), A/V equipment,
and associated peripheral equipment in adherence with school
policies and procedures.
Ensure maintenance of complete and
accurate records for all owned or leased hardware and where
located, including software licenses and soft-as-a-service
installations throughout the law school.
Maintain the computer replacement
calendar; negotiate with vendors; order computers and associated
peripheral equipment, and software programs (including
software-as-a-service and cloud computing platforms) after approval
from the Assistant Dean.
Work and communicate with
institutional IT to maximize budget efficiencies and achieve proper
economies of scale.
Maintain project schedules, report
the status of work to the Dean and Assistant Dean, and coordinate
testing and vendor/supplies warrantees.
Attend, and participating in,
departmental and/or divisional meetings with institutional IT.
Develop and oversee the department
budget.
Coordinate law school IT-related
capital projects.
Minimum Qualifications
-
Bachelor's degree or equivalent
combination of education and full-time work-related experience
appropriate to the position.
5 years of experience maintaining a
networked computing environment.
3 years of experience in a client
services/help desk environment.
2 years of leadership and management
experience.
Windows OS and Apple IOS
certification and training.
Strong knowledge of end-user
applications such as, MS Office Suite, Adobe Creative Suite, and
Filemaker Pro.
Experience using, administering, and
testing audio/visual equipment and systems.
Demonstrated ability to work as part
of a team and commitment to collaborative decision- making.
Superior customer service
orientation.
Proven strong communication skills,
both orally and in writing
Proven strong analytical and
organizational skills
Proven willingness and ability to
constantly learn new software and technologies
Preferred Qualifications
-
Master’s degree
7 years of experience maintaining a
networked computing environment.
5 years of experience in a client
services/help desk environment.
4 years of leadership and management
experience.
Experience administering or
overseeing a budget.
Windows Server Certification.
Strong knowledge of networking
infrastructure and protocols
Strong knowledge of Internet browsers
such as, Firefox, Google Chrome, and MS Edge/Explorer.
Work Schedule
-
Full time
Benefits Eligible:
Yes
Pay Rate
-
Annual Salary Range $60,000 -
$70,000
Commensurate with experience
Physical Requirements
-
Requires sitting with occasional
walking, standing, bending, or carrying of small items.
Additional Physical Requirements -
Repetitive (70%), Other (49%) Sit, stand, and walk for extended
periods of time.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert