Manager, Computing Services

Oregon, United States
$60,000.00 - $70,000.00
Jan 22, 2021
Employment Level
Employment Type
Full Time

Job Summary


To provide management and oversight of the law school’s Computing Services department, and participate as a team member in providing services to the law school community (faculty, staff, and students). This entails the development and supervision of department staff; and providing hardware and software troubleshooting, support, and repair of all law school-related computers and associated equipment. Responsible for maintaining a high level of customer service to law school community members. This high level of service must be collaborative, accurate, timely, and professional. This position reports to the Assistant Dean of Finance & Administration and may perform other duties as assigned.

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Essential Functions


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Technology Support & Service (35% of the time)

    Manage and coordinate the Law Computing Services department to provide technology-related service to students, faculty, and staff. Act as leader of the department to provide direct services to the law school community while working with institutional IT to promote synergy and enhanced communication. Evaluate competing priorities, make recommendations, and assign and implement solutions for solving problems associated with technology at the law school. Troubleshoot major technical issues and acts as an internal resource to provide expert advice and guidance to the law school community. Maintain effective working relationship between Law Computing Services and institutional IT to promote efficiencies and communications. Direct, and assist with as necessary, building and deploying computer images for faculty, staff, student groups, computer support desks/labs, clinicians, and other groups of computers.


Leadership and Management (35% of the time)

    Responsible for the selection, training, supervision, evaluation, coaching, performance management, and discipline of the department employees. Provide leadership and strategic direction for department with a focus on the law school's culture, mission and vision. Encourage and build mutual trust, respect, and cooperation among employees. Establish long-range objectives and specify the strategies and actions to achieve them. Build and work with diverse teams effectively. Ensure that all Computing Services staff receive appropriate training and are certified and licensed as necessary to perform their assigned duties.


Operations and Maintenance (30% of the time)

    Maintain proper functionality of all computers (Windows and Mac laptops and desktops), A/V equipment, and associated peripheral equipment in adherence with school policies and procedures. Ensure maintenance of complete and accurate records for all owned or leased hardware and where located, including software licenses and soft-as-a-service installations throughout the law school. Maintain the computer replacement calendar; negotiate with vendors; order computers and associated peripheral equipment, and software programs (including software-as-a-service and cloud computing platforms) after approval from the Assistant Dean. Work and communicate with institutional IT to maximize budget efficiencies and achieve proper economies of scale. Maintain project schedules, report the status of work to the Dean and Assistant Dean, and coordinate testing and vendor/supplies warrantees. Attend, and participating in, departmental and/or divisional meetings with institutional IT. Develop and oversee the department budget. Coordinate law school IT-related capital projects.


Minimum Qualifications

    Bachelor's degree or equivalent combination of education and full-time work-related experience appropriate to the position. 5 years of experience maintaining a networked computing environment. 3 years of experience in a client services/help desk environment. 2 years of leadership and management experience. Windows OS and Apple IOS certification and training. Strong knowledge of end-user applications such as, MS Office Suite, Adobe Creative Suite, and Filemaker Pro. Experience using, administering, and testing audio/visual equipment and systems. Demonstrated ability to work as part of a team and commitment to collaborative decision- making. Superior customer service orientation. Proven strong communication skills, both orally and in writing Proven strong analytical and organizational skills Proven willingness and ability to constantly learn new software and technologies


Preferred Qualifications

    Master’s degree 7 years of experience maintaining a networked computing environment. 5 years of experience in a client services/help desk environment. 4 years of leadership and management experience. Experience administering or overseeing a budget. Windows Server Certification. Strong knowledge of networking infrastructure and protocols Strong knowledge of Internet browsers such as, Firefox, Google Chrome, and MS Edge/Explorer.


Work Schedule

    Full time Benefits Eligible: Yes


Pay Rate

    Annual Salary Range $60,000 - $70,000 Commensurate with experience


Physical Requirements

    Requires sitting with occasional walking, standing, bending, or carrying of small items. Additional Physical Requirements - Repetitive (70%), Other (49%) Sit, stand, and walk for extended periods of time.

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