Datacenter/Network Technician, Information Technology

Montana, United States
Salary Not Specified
Jan 22, 2021
Employment Type
Full Time

The Information Technology (IT) department invites applications for a Datacenter/Network Technician to join their team on campus. Reporting to the Executive Director of Cyber-Infrastructure in Central IT, this position will have dual responsibility as a datacenter and network technician. This position is a high-profile position that requires a person who communicates clearly and well with all campus personnel at all levels - students, faculty, staff and administration.

The incumbent in this role will monitor data center operations, which includes managing rack space and assisting racking and cabling of equipment. In addition, this position will work with vendors to perform annual maintenances in the datacenters and work with facilities services when issues arise in the datacenter. This position will also monitor security cameras and manage access into data centers and will help facilitate access to distributed users who have severs co-located in UM’s datacenters.

As a network technician, this position will be responsible for installing the University's network infrastructure to include the copper, fiber, and other telecommunications media and associated equipment. They will provide second tier user support for network issues and knowledge transfer to enhance first tier support by service desk personnel. Occasional work outside standard business hours is required for system maintenance and repair. This position works closely with the Cyber-Infrastructure team on existing networks and new projects. Examples include retrofitting existing buildings for increased wired and WiFi coverage, a renovation project on a major campus building, and upgrade of a Cisco VoIP system.

Datacenter Technician

  • Monitor data center systems according to well defined monitoring and reporting procedures
  • Complete simple maintenance tasks and cleaning duties around the UM Data Centers facilities
  • Check in visitors to the data center in compliance with strict visitor access procedures
  • Physically assist with the assembly and racking of network and server equipment
  • Perform cable installations, cable management hardware rack/stack installations, testing, and troubleshooting using standard datacenter processes
  • Alert management to any problems or concerns that arise
  • Work with various cable that include but are not limited to: twisted pair, coax, power limited tray, stranded, solid conductor low voltage, Category 5, Category 6, single and multi -mode fiber optic cables
  • Pulling, placement, termination, testing, and labeling
  • Investigate customer issues and design appropriate solutions
  • Maintain inventory stock supplies

Network Technician

  • Daily support of the University Network including troubleshooting network issues, replacement of obsolete or defective network equipment and installation of new network equipment.
  • Performance Testing of Network using specialized software and hardware
  • Assist in planning designs for infrastructure, which includes outside plant cable and cable pathways. All infrastructure designs must comply with UM and industry standards. Infrastructure designs must allow for future growth for in-house or contracted installations.
  • Perform physical installation of inter and intra building copper, fiber and coax cable on an as needed basis
  • Perform the work in-house and works with outside vendors.
  • Provide hands-on coordination of installation and maintenance of network, voice, video, telepresence, and computing equipment.
  • Perform implementation of multiple and concurrent campus-wide projects
  • Ensure that all work performed both in-house and by vendors, adheres to UM standards
  • Works with both Network Engineering and Infrastructure groups on network projects as assigned

Physical Demands

  • This position must be available outside of normal working hours (weekends, holidays, etc.) to support critical University systems as needed
  • This position must be able to receive, transport and mount hardware systems up to 50 lbs. into 19-inch server racks
  • Able to work in a climate controlled and noisy environment for long periods of time
  • Must be able to work in confined spaces with steady loud noise
  • Ability to travel and to attend workshops, conferences and other required continuing education and training

Required Skills
  • Proven ability to contribute and work in a team environment
  • Ability to identify and analyze issues and problems, develop solutions and use judgment to make sound and dependable decisions.
  • Ability to communicate with team members, other support areas, vendors and customers, exchanging ideas, information and instructions in a clear and concise manner.
  • Ability to take personal responsibility for resolving difficult, contentious or complex issues.
  • Good knowledge of Cisco Networking Equipment and troubleshooting
  • Good computer and general networking knowledge
  • Extensive knowledge of OSI Layer 1, 2, and 3 network protocols and operations.
  • Good knowledge and skills with PerfSonar and Performance Testing

Minimum Required Experience
  • Associate’s degree in Computer Science, Information Systems, or other related field and five (5) years of progressive experience working in an Information Technology environment delivering enterprise wide systems and services, or an equivalent combination of education and experience.

Preferred Qualifications
  • 3 to 5 years’ experience in Local Area Networking with Cisco Network Equipment
  • Knowledge of cabling standards including both copper and fiber optic cabling, including copper patch panels, 110 blocks and 66 blocks
  • Knowledge of Fluke network test equipment including OTDR and Power Meters, as well as, Aruba Wireless Networking including AP installation and troubleshooting
  • Knowledge of UPS systems
  • Knowledge of PLC systems, including sensors, communication devices, and I/O blocks
  • Knowledge of Linux, Windows and OSX operating systems

About the Information Technology department and UM

Information Technology (IT) reports to the President of The University of Montana. IT is a campus service organization that provides computing and communication resources in support of the instructional, research, administrative, and public service activities of The University of Montana. IT maintains and operates complex information systems to support the University's administrative activities and offers a variety of technology support services to assist the University in using the resources and services that IT is responsible for providing.

The Cyberinfrastructure Group within Central IT is responsible for IT facilities, enterprise systems, research computing, cloud services, classroom technology, central authentication, directory and email services, campus network infrastructure, telephone system and UM's network connectivity across Montana.

The University of Montana is a unit of the Montana University System with over 10,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the “ top 20 best college towns with a population of less than 250,000 ” by the American Institute for Economic Research and ranked 9th in Outside Magazine’s “ The 16 Greatest Places to Live in America” in 2014 . Many national publications recognize Missoula for its high quality of life . Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

Position Details

Position Title: Datacenter/Network Technician (Net Sys/Comm Analyst II)

Position Number: 480850

Department: Information Technology

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year, Position requires an alternative work schedule as availability after normal hours may be required.

Salary: $25.51/hr

Union Affiliation: FOCUS-MFPE

Probationary Period: Six months minimum

Benefits Include : Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

How to Apply

Priority Application Date: Sunday, February 21, 2021 by 11:59 PM (Mountain Time)

Complete applications received by the ‘Priority Application Date’ will be guaranteed consideration. The position will remain open until filled. Candidates are required to submit the following materials online.

A complete application Includes:

  1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
  2. Detailed Resume – listing education and describing work experience
  3. Professional References – names and contact information for three (3) professional references

Job Location Missoula, Montana, United States
Position Type Full-Time/Regular

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