USER SUPPORT SPECIALIST III

Job no: 230681-AS
Work type: Staff-Full Time
Department: VCRGE/ADMIN/INFORMATION TECH
Location: Madison
Categories: Computer Science, Information Systems/Technology, Web Design/Development



Position Summary:

The University of Wisconsin-Madison Office of the Vice Chancellor for Graduate Research and Education (OVCRGE) provides an instructional and research environment and is responsible for providing financial and administrative assistance for 17 research centers, including research administration, with an operating budget of $180 million. The OVCRGE also administers a wide array of Wisconsin Alumni Research Foundation (WARF) sponsored research programs on campus with a total budget of approximately $90 million annually.

As part of the OVCRGE, OVCRGE Information Technology (IT) builds and supports custom applications used by faculty, researchers, administrative staff, and graduate students. Our diverse project portfolio spans a wide variety of subjects including: clinical research studies, admissions, student services, accounting, drone research, and institutional data reporting. We take pride in building partnerships with our campus colleagues and playing an integral role in driving innovation at UW-Madison.

This position delivers strategically significant and highly specialized IT support services to end users in support of institutional technology operation. Develops and provides training to end users.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Associate's degree - preferred minimum; preferably in information systems, computer science, or related field.

Minimum Years and Type of Relevant Work Experience:

Well-qualified applicants will have the following preferred experience:

-Two years' professional experience providing customer-focused computer support, assistance, and training
-Ability to install, configure, secure, test, troubleshoot, and repair a variety of technical devices, such as, but not limited to Macs, PCs, mobile devices, projectors, copiers, and printers.
-Strong oral and written communication skills including an ability to communicate technical concepts to audiences with varying levels of technical competencies.
-Knowledge of project management, networking technologies, security, and endpoint management.

Additional Information:

A successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.

Department(s):

A340235-VCRGE/ADMIN/INFORMATION TECH

Work Type:

Full Time: 100%

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $45,643 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To apply for the position, please click on the "" button. You will be required to submit a cover letter and resume highlighting your qualifications as they relate to this position. Cover letters will be used as a writing sample to determine the best-qualified applicants.

Contact:

Caitlin Milnthorpe
caitlin.milnthorpe@wisc.edu
608-262-3836
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

SR INFORM PROC CONSLT(S44BN) or INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Employment Class:

Academic Staff-Renewable

Job Number:

230681-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jan 20 2021 Central Standard Time
Applications Close: Feb 14 2021 11:55 PM Central Standard Time