Training and Assessment Coordinator

ODUOnline is seeking candidates for a Training and Assessment Coordinator (full-time, 12 month) position. This position will work with the Director of Training and Assessment to plan training needs, develop training plans, and establish a training schedule on relevant university and departmental policies and procedures. Other duties include: train distance learning staff in various functional areas on technology solutions, new programs and processes; conduct compliance audits and quality assurance assessments on practices and operations to ensure staff understand and follow the policies, standards, and procedures provided them; research, monitor and analyze University and partnership policies and procedures to ensure training documentation reflects the latest relevant information; serve as the advisor and student coach for current distance learning students in assigned programs as needed.

Required Education: Master’s degree in business, higher education, or similar area OR a bachelor’s degree, in the same fields of study, with equivalent related experience to equate to a master’s degree.

Required Qualifications: Considerable experience working in a higher education setting. Some experience working with a distributed staff in an organized and consistent manner. Some experience teaching or training. Some experience with distance learning/online learning. Considerable knowledge of the prospective student experience, the admissions process, course enrollment process, and advising process. An understanding of the different types non-traditional students, their needs and expectations. Strong attention to detail. Ability to communicate effectively both in written and oral formats. Ability to work independently and to be self-directed. Ability to work in a team and to collaborate with a variety of staff at various levels. Ability to manage multiple projects at one time. Demonstrated ability to work in a team environment to accomplish individual goals and contribute to team goals. Excellent problem solving and critical thinking skills. Technical proficiency with computers, customer relationship management systems, and student information systems.

Preferred Qualifications: Some consultative sales experience. Some experience supporting students in online education.

Review Date: This position closes on January 29, 2021.

Old Dominion University does not discriminate in admissions, treatment, employment or access to its programs or activities on the basis of race, color, religion, national or ethnic origin, age, sex (including pregnancy), political affiliation, veteran status, family medical and genetic information, sexual orientation, gender identity, gender expression, or disability. Minorities, women, veterans and individuals with disabilities are encouraged to apply.