Application Specialist

Posting Details



Job # 036763 Department Code 36301-1600 Department Bookstore-Main Job Title Application Specialist Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Monitor all the software application required for the successful daily campus store and retail operations. Collaborate with system provider to ensure proper integration of the applications. Work closely with provider and related vendors to troubleshoot problems. Maintain and respond to help ticket system to address performance issues. Develop test plans to verify logic of new or modified applications. Install and monitor required updates to keep system running optimally. Maintain system documentation, formulate, and define system scope and objectives based on changing user needs. Understand the workflow and process requirements of business units related to the application. Provide advice and training to end users. Analyze and revise existing system logic difficulties and documentation, as necessary. Maintain compatible system hardware and suggest upgrades as appropriate. Install, or upgrade system software where appropriate provide routine automation; maintain security policies; troubleshoot; train or supervise staff; or offer technical support for projects. Work collaboratively with the staff of ITS and Data Systems of Auxiliary Services where appropriate to maintain university compliance and security.

Qualifications

College Degree preferred in a related field, such as computer science, information technology, electronics engineering, or computer engineering. 5+ years in the computer related field with Strong and expert proficiency with MS Office applications, hardware and software maintenance. Experience with Business Operating Systems required. Oracle NetSuite Enterprise System preferred. Point of Sale ( POS ) experience preferred. Experience in a fast paced retail environment a plus.

Job Specific Qualifications

Experience with NetSuite Enterprise system preferred and maintenance of an enterprise solutions. Strong problem-solving skills with an emphasis on software knowledge, installations and use. Experience with go-live and post go-live preferred. Experience with People Soft preferred. General understanding of internet protocols including DNS, SMTP, POP3, IMAP Experience with database administration, including configuration, design performance monitoring, security, troubleshooting, backup and data recovery. Experience with cloud services. Skill to interact and communicate positively with other staff and customers. Ability to create clear and effective policy and disseminate the information. Skill and ability to handle stressful situations, multiple deadlines in a calm professional manner. Knowledge and ability to effectively utilize equipment in daily routines as well as unforeseen emergencies.

Responsibilities

Monitor all the software applications required for the successful daily campus store and retail operations. Collaborate with system and software provider to ensure proper integration of the applications. Work closely with provider and related vendors to troubleshoot problems through resolution. List problems for correction and monitor the point of sale system and required software applications. Document and analyze potential corrective actions and communicate with vendor and affected staff. Troubleshoot and repair devices that could include network switches, routers, printer servers, remote access services, and cloud services. Direct vendor to ensure proper integration of the applications.

Plan, coordinate, test and communicate changes, upgrades, maintenance schedule and new services required for optimal system utilization. Develop test plans to verify logic and workflow of new or modified applications. Install and monitor required updates to keep system running optimally. Maintain system documentation, formulate, and define system scope and objectives based on changing user needs. Understand the workflow and process requirements of business units related to the application.
Manage appropriate hardware keeping it up to date and functioning with required software, suggesting upgrades as appropriate. Install, or upgrade system software where appropriate promote automation; maintain security policies; Evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices.

Oversee and maintain access controls and security clearances according to store policies and procedures. Provide advice, guidance and training to end users including full, part-time and student staff. Troubleshoot; and offer technical support for projects. Offer best practices standards. Monitor system usage to ensure proper utilization and maximum success. Analyze and revise existing system logic, as necessary. Set up administrator and service accounts including use of hierarchy and restrictions based on necessity and security. Regularly develop training sessions with the introduction of new or updated software.

Work collaboratively with the staff of the University’s ITS department and Data Systems of Auxiliary Services where appropriate to maintain university compliance and security of the system. Ensure our campus wide integrations are transferring correctly and with accurate timely information. Compile and monitor agreements needed to purchase additional equipment or for licenses renewals and collaborate with appropriate university officials.

Maintain current knowledge of relevant and emerging technologies and business processes. Review the governing regulations to ensure proper store support. Responds to events that could potentially be a security threat to the store, personnel, and property. Manage backup process and perform data recovery as needed. Log and track service requests in the established ticketing system, prioritize and escalate jobs as required.

Physical Requirements Tools/Equipment Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEOC

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link https://www.sujobopps.com/postings/85799 Job Posting Date 01/19/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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