Admissions Communications Coordinator  

Admissions Communications Coordinator
PCOM or PCOM Georgia

At Philadelphia College of Osteopathic Medicine (PCOM), we espouse to grow a culturally competent workforce to advance medicine that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM’s strategic vision. PCOM affirms that diversity and inclusion are crucial to the intellectual vitality of the campus community. It is through freedom of exchange over different ideas and viewpoints in supportive environments that our graduates develop the critical thinking and citizenship skills that will benefit them throughout their lives.

Since 1899, PCOM has trained highly competent, caring physicians, health practitioners and behavioral scientists who practice a “whole person” approach to care - treating people, not just symptoms. As the field of medicine has changed, we've changed with it - adapting our program offerings to better meet the needs of healthcare providers and the communities they serve. At the main campus in Philadelphia, Pennsylvania (PCOM), the branch campus in Suwanee, Georgia (PCOM Georgia), and our newest location in Moultrie, Georgia (PCOM South Georgia), PCOM students learn to approach problem solving in a more professional, more team-oriented manner, which prepares them to work successfully in integrated healthcare settings with other health professionals.

Position Description

Supports the Office of Admissions, a fast­ paced, detail-oriented, and goal-driven work environment, by providing high level customer service and playing an integral role in the communication needs of the office.

This position can based at PCOM (Philadelphia, Pennsylvania) or PCOM Georgia (Suwanee, Georgia).

Essential Duties and Responsibilities

Duties and responsibilities include (but are not limited to) the following:

  • Serve as a member of the communications team in the capacity of front line reception for the College.
  • Provide exceptional customer support in researching and escalating phone and email inquiries. Seeking a candidate who is comfortable with phone conversation and various forms of online communication. Ability to engage with admissions technologies, including a new CRM platform (product to be determined), is essential.
  • Processes inquiry and application materials which would include scanning and importing electronic documents, data entry, and quality assurance.
  • Engage collaboratively with admissions team members across locations in drafting and proofing communications outreach messages, including email and social media in order to enhance our identity and brand as well as engage with our inquiry and applicant pools.
  • Coordinate room set up and greeter duty assignments for on campus interview days. Greets and assists faculty interviewers.
  • Responsible for tracking and inventory of recruitment materials and giveaways, coordinates the preparation of materials for recruitment events.
  • Work collaboratively with team members to coordinate the setup and follow-thru of recruitment events (online and campus) geared toward prospective students, which may include some evenings and weekends. From event creation to execution, candidates must exemplify a high attention to detail.
  • Assist with testing for major software replacement and/or upgrades.
  • Train new employees and student workers as needed.
  • Maintain confidential information.
  • Other duties as assigned by the chief admissions officer and directors of admissions.

Core competencies sought:

  • Comfort with phone and online communication, strong written and verbal communication skills and customer service orientation.
  • Willingness to engage with and work collaboratively with team members across all three PCOM locations.
  • Self-motivated, active listener and with a high level of positivity and professionalism.
  • High level organizational skills and attention to detail.
  • Adaptability and interest in engaging with evolving technologies.
  • Comfort working with diverse communities and interacting with a variety of constituencies, including staff, applicants, inquiries, students, alumni, volunteers, guests, etc.

Position Requirements
*Applicants must be authorized to work in the U.S. and pass a criminal background check. Education
  • Bachelor’s degree required.
  • Minimum two (2) years of experience in a professional office setting.
  • Preferred background in medical or higher education fields.
  • High level written and verbal communication skills.
  • Comfort in learning new technologies is a must. Experience using Banner, Perceptive Content, Nolij, CRM platforms (EMP, Salesforce, Slate, etc.) a plus.
Certifications, Licenses, Registrations
  • Valid active driver’s license and auto insurance required.
Physical Demands
  • Primarily sedentary work. Occasionally may lift supplies up to 10 pounds.

Application Instructions

All inquiries MUST include:

  • Cover letter
  • Resume

PCOM is an equal opportunity employer and all qualified applicants will receive consideration. We adhere to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

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