Financial Aid Administrator - (Information Desk)

Financial Aid Administrator - (Information Desk)

Student Financial Services

JOB SUMMARY:

Provide customer service to students on financial aid and billing issues.

REPORTS TO: Senior Assistant Director

RESPONSIBILITIES & DUTIES:

1. Answer inquiries from students, parents and colleagues at the Information Desk.
2. Check forms for accuracy and completeness.
3. Meet with parents and students regarding the affordability of the University and the calculation of out-of-pocket expenses.
4. Review tax and other documents.
5. Clear registrations and blocks.
6. As experience is gained, act as a resource person for other I-Desk personnel in the absence of the supervisor.
7. Perform other job-related duties as assigned.

REQUIREMENTS:

1. Ability to make independent decisions based on training.
2. Ability to prioritize workload according to volume, urgency, etc.
3. Ability to be organized and pay attention to detail.
4. Ability to work cooperatively with others.
5. Excellent interpersonal and communication skills.
6. Knowledge of Microsoft Word, Excel and the Internet.
7. Bilingual English/Spanish strongly preferred.

EDUCATIONAL/EXPERIENCE/ REQUIREMENTS:

1. Associate's degree (Bachelor's Degree preferred) and/or 1 - 3 years current financial aid experience in a fast-paced customer-service oriented higher education environment required.
2. Required to attend events as needed (Evenings & Weekends).
3. Working extra hours may be required.

HOURS:

1. Monday - Thursday, 10am - 6pm; Friday, 8:30am - 4:30pm.

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students' lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island's oldest private coeducational university, serving almost 8,000 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers more than 60 undergraduate programs, more than 65 master's degree and doctoral programs, and more than 35 certificate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 116,000 graduates across the country, a growing enrollment of students from 43 states and 64 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.

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