Business Operations Coordinator, Professional Service Specialist 2
- Employer
- Rowan University
- Location
- New Jersey, United States
- Salary
- Salary Not Specified
- Date posted
- Jan 15, 2021
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Job Details
Summary:
The Business Operations Coordinator will help measure and improve efficiency. The ideal candidate has a comprehensive understanding of core processes and has the ability to identify, document, create workflows and assist with the implementation of process improvements. This position serves as a liaison within the organization, participates in enterprise-level initiatives as well as department specific projects. The candidate will be expected to answer questions, educate employees and resolve issues on a wide variety of topics and assist with other day-to-day tasks as needed.
Primary Responsibilities
- Demonstrate the ability to document, define, analyze and translate functional and technical business requirements.
- Translate business needs into requirements specifications and clearly communicate requirements to both the business and technical stakeholders.
- Lead in the development and review of requirements documents and other functional and technical artifacts.
- Document workflows and best practices.
- Create and maintain comprehensive project documentation, plans and reports.
- Ensure all project systems operate smoothly and align with our quality standards.
- Effectively communicate project status to management and stakeholders.
- Participate in enterprise-level project teams to identify and implement process and system improvements.
- Promote best practices in business processes and optimization.
Qualifications:
Required
- A Bachelor’s degree, preferably in Business Administration, MIS or related field.
- Minimum of three (3) years of professional experience, preferably in business optimization or project coordination role.
- Operationally minded, always looking for ways to improve efficiency and suggest repeatable processes.
- Excellent documentation and workflow skills.
- Advanced technical skills in Business Systems.
- Organizational skills and strong attention to detail.
- Experience with Project Management practices/methodologies.
- Strong orientation toward teamwork and ability to influence others; thrives in a collaborative work environment.
- Excellent verbal and written communication skills are essential.
- A strong customer service orientation.
Qualifications:
Preferred
- A minimum of 5 years of experience working with business processes or doing project coordination.
- Experience creating test conditions and expected results for user acceptance and operational acceptance testing.
- Previous experience with Slate CRM, OnBase document imaging software, and other admissions and/or university information systems including Ellucian Banner, ServiceNow, Atlassian Jira, and Atlassian Confluence.
Company
Since its founding in 1923, Rowan University has evolved from a teacher preparation college to a public research institution ranked among the top 100 in the nation by U.S. News & World Report. Today, Rowan University offers bachelor through doctoral degrees and professional certificates in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden, Stratford, and Sewell, and on the campuses of partner community colleges.
Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation; commitme
Rowan University will become a new model for higher education by being inclusive, agile, and responsive, offering diverse scholarly and creative educational experiences, pathways, environments, and services to meet the needs of all students; maintaining agility by strategically delivering organizational capacity across the institution; and responding to emerging demands and opportunities regionally and nationally.nt to high-quality, affordable education; and the development of public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan is the nation’s third fastest-growing public research university, as reported by The Chronicle of Higher Education.
As a leading employer in southern New Jersey with over 3,500 employees, Rowan offers comprehensive and competitive employment.
A dynamic institution in the midst of unprecedented growth, Rowan offers faculty small classes, strong academic programs and ample research and leadership opportunities.
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