Welcome Center Coordinator



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Working Title Welcome Center Coordinator Department Admissions Compensation Title Welcome Center Coordinator Position Number 30000410 Position Status Regular Work Schedule

M-F 8:15-4:30 p.m.
Some evening and weekends required.

Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position

The Coordinator of the Welcome Center will counsel students and parents about postsecondary options and recruit them to NKU including conducting individual and group information sessions and provide tours of the campus. The Coordinator represents NKU at high school and college day/night programs; manage recruitment and non-recurring campus visitation programs and coordinate customer service initiatives.

Primary Responsibilities

1) Manage a defined recruitment territory (20-30 high schools and 3-5 weeks of travel) to include group presentations and tours of campus.
2) Coordinate all customer service activities in the Welcome Center.
3) Supervise one Information Specialist and student workers and tour guides.
4) Counsel Donovan Scholars/adult students with admissions application and collaborate with academic advising services to schedule classes.
5) Counsel Home School students and parents through the enrollment process.
6)Coordinate campus visit programs including: Norse Days, Northern Kentucky Regional College Fair, High School Group Visits (includes all faculty and staff communication to support recruitment events).
7) Work collaboratively with the Assistant Director of Communications & Technology to develop effective marketing campaigns, materials and communications to promote visit programs.
8) Set the standard for the exceptional customer service practices by proving outstanding service to all prospective students.
9) Serve as the coordinator to schedule support for any summer camps or agreed partnerships (Governors Scholars, Summer Spark, etc.).
10) Evaluate visit program success through frequent assessment; collaborate with the Assistant Director of Admissions in order to provide reports to director highlighting successes and recommendations for improvements.
11) Position is responsible for meeting application, admit and enrollment targets.

Qualifications

Bachelor’s degree and 2 years related experience required. Excellent communication and management skills, administrative system implementation, strong analytical and organizational skills. Superior customer service experience.

Candidate will need to have experience and/or interest in the recruitment and training of volunteers. Extremely detail orientated, diplomatic with an ability to exercise discretion and maintain privacy, critical thinking skills, ability to multi-task, meet deadlines, prepare and deliver professional presentations. Must have ability to make accurate and deliberate decisions in an often high volume work environment.

Candidate must have valid driver’s license.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education Bachelor's Degree Preferred Education Master's Degree Minimum Experience 2 years Salary $36,8350 Pay Grade S68
Requisition Number 2021S1309 Job Open Date 01/14/2021 Job Close Date 02/01/2021 Open Until Filled No Quick Link https://jobs.nku.edu/postings/9924 Is this an internal only posting? Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Describe your experience with student recruitment.

    (Open Ended Question)

  2. * Do you have experience supervising students or staff?
    • Yes
    • No
  3. * Describe your experience with event management.

    (Open Ended Question)

  4. * Describe your customer service philosophy as it relates to serving high school students and parents.

    (Open Ended Question)

  5. * Do you have a valid driver's license and are you permitted to drive without restrictions?
    • No Response
    • Yes
    • No
  6. * Do you have full professional proficiency in Spanish?
    • Yes
    • No
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents

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