Functional Administrator (Salesforce CRM)

Position Details

Requisition Number

S578P

Home Org Name

AG Administration (Orgn: 120000)

Division Name

College of Agriculture

Position Title

Functional Administrator (Salesforce CRM)

Job Class Code

HC93

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The individual selected for this position will be responsible for supporting the Customer Relationship Management ( CRM ) within the College of Agriculture ( COA ). This role contributes to the oversight and strategic planning that will ensure alignment with the larger enterprise initiatives. This position works with end users to understand and document their needs as business requirements as well as recommend and implement changes to existing or new applications.

Essential Functions

Responsibilities include, but are not limited to the following:

*Develops, maintains and updates data elements and reporting tools within Salesforce to support College of Agriculture goals and decision making.

*Interfaces directly with College of Agriculture administration, faculty, staff and other stakeholders to identify user requirements, assess available technologies and recommend solution options and build additional functionality within Salesforce.

*Performs maintenance, implementation, training and support for data within the College of Agriculture’s programs to support well-informed decision making. Serves as the college’s functional administrator for Salesforce and provides troubleshooting for Salesforce uses that reside within the college.

*Review, explore and prioritize all work requests related to Salesforce (reports, custom fields or processes, new app or systems integrations, etc.).

*Coordinate with other functional admin resources within the academic org to ensure functional alignment.

*Produce and manage all project artifacts required under release management guidelines.

*Performs other duties as assigned.

Education Level

Bachelor's degree from an accredited institution

Field of Study

Degree in Business, Industrial & Systems Engineering, Computer Engineering, Management Information Systems, or related field.

Years of Experience

4

Area of Experience

Requires demonstrated and directly related experience in the administration, design, and/or implementation of SalesForce, including creating objects, fields, workflows, and customizing page layouts, tabs, and business processes.

Requirements for Additional Job Levels

Education Level

Indicated education is required; no substitutions allowed.

Field of Study

Years of Experience

Indicated experience is required; no substitutions allowed

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Technology Skills

Knowledge of data management within SalesForce or similar CRM platforms.

Minimum License and Certifications

Salesforce Certified Administrator, or comparable CRM platform, within one (1) year of hire/transfer.

Desired Qualifications

Desired qualifications include knowledge/familiarity with Auburn University College of Agriculture.

Salary Grade

34

Salary Range

$45,100 - $75,100

Job Category

Other

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

01/14/2021

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/20864
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. * Please select the answer that best describes your current employment relationship with Auburn University.
   • Not a current Auburn employee
   • Current Auburn employee in position less than one year
   • Current Auburn employee in position more than one year
3. * Do you have a Bachelor's degree or higher from an accredited institution in Business, Industrial & Systems Engineering, Computer Engineering, Management Information Systems, or related field?
   • Yes
   • No
4. * How many years of demonstrated and directly related experience do you have in the administration, design, and/or implementation of SalesForce, including creating objects, fields, workflows, and customizing page layouts, tabs, and business processes?
   • 0-1
   • 2-3
   • 4-5
   • 6+
5. * Please describe your related experience in detail and provide the job titles of the positions in which you obtained it.
   
   (Open Ended Question)