Customer Service Coordinator

Posting Details Position Title Customer Service Coordinator Division Academic Affairs Department/Office Registrar Operations Position Summary

TheOffice of the Registrarat St. Catherine University invites applications for aCustomer Service Coordinatorposition. This is a regular, full-time position working 30 hours per week that are set, Monday – Friday, 9:00am – 12:00pm and 1:00pm – 4:00pm.

The Office of the Registrar serves students, faculty, staff and alumnae and outside agencies through record keeping, registration, and academic support. TheCustomer Service Coordinatorprovides timely and consistent support to each area of the office.
Responsibilities:

• Assist all constituencies in an efficient, professional, calm and courteous manner
  
• Ensure that all constituencies receive excellent, accurate, and prompt service at all times, especially during peak times in a fast-paced environment
  
• Help constituents locate information on My St. Kate’s audience web pages, the Office of the Registrar web page, and the University’s website.
  
• Answer questions relating to registration, grading, and academic policies and procedures.
  
• Answer all phone calls to front desk and respond to messages in a timely manner, as well as respond to Registrar email in a timely manner.
  
• Maintain an in-depth knowledge of all academic policies as well as how they differ for different student groups.
  
• Communicate respectfully and build relationships of trust with people of all cultures and abilities, affirming the worth and preserving the dignity of individuals, families, and communities.
  
• Process registration changes

St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation’s largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master’s and doctoral programs in traditional day programs and in evening, weekend and online formats. Minimum Qualifications

Minimum qualifications:

• High School Diploma
  
• Two years of full-time customer service experience

Preferred Qualifications

Preferred qualifications:

• Associate degree
  
• Higher education experience
  
• Experience using Microsoft Office, Google Suite, and Banner

We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university’s commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.

EEO Statement

St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to “love of neighbor without distinction” and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.

Application instructions for STAFF

To apply:
Visit https://stcatherine.peopleadmin.com/postings/search to apply. Three references and successful completion of a background check will be required for employment. For information, contact Kellynn Anastasi at klanastasi722@stkate.edu. Application deadline is 1/29/2021.

St. Catherine University
2004 Randolph Avenue, St. Paul, MN 55105
Equal Opportunity Employer / Drug Free Workplace / Tobacco Free Workplace


Our university is a proud member of the Upper MidwestHERCand is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.

Posting Number 20200072-STAFF Posting Start Date 01/14/2021 Application Deadline 01/29/2021 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. *What is your highest level of completed education?
   • Some high school
   • High school diploma or GED
   • Some college
   • Associate's degree
   • Bachelor's degree
   • Some graduate school
   • Master's degree
   • ABD
   • Professional degree (e.g., JD, MD)
   • Doctoral degree
2. *How many years of customer service experience do you have?
   • One year
   • Two years
   • Three or more years
3. *Diversity, Equity and Inclusion are part of the St. Catherine University strategic plan. Give two specific examples of actions or contributions you made in your current or previous roles to promote a culture that values diversity, equity and inclusion. What were the outcomes?

   (Open Ended Question)

4. *Are you presently legally authorized to work in the United States for any U.S. employer? Please be aware that St. Catherine University is only able to consider candidates who are authorized to work in the United States.
   • Yes
   • No
5. *St. Catherine University welcomes applications from candidates who are traditionally under-represented. We are happy to consider candidates who are currently in possession of a temporary work visa, however, please be aware that we do not offer employment visa sponsorship. Will you now or in the future require an employer to sponsor you for an employment-based visa/status in the U.S. (e.g. H-1B status)?
   • Yes
   • No
   • Maybe
6. *Can you perform the essential functions of this position with or without accommodation?
   • Yes
   • No
7. *How did you hear about this opportunity?
   • St. Catherine University website
   • St. Catherine University employee
   • Academic Jobs
   • American College Personnel Association (ACPA)
   • Association of Catholic Colleges/Universities
   • Association of Student Affairs at Catholic Colleges and Universities
   • Chronicle of Higher Education
   • College or University website
   • Council of Independent Colleges
   • DisabilityConnect.com
   • Diverse: Issues in Higher Education
   • DiversityConnect.com
   • Facebook
   • Google Jobs
   • HigherEdJobs
   • Higher Education Case Managers Association (HECMA)
   • Higher Education Recruitment Consortium (HERC)
   • Hispanic Outlook on Education Magazine
   • IMDiversity
   • Indeed
   • Inside Higher Ed
   • Insight Into Diversity
   • Latinos in Higher Ed
   • LGBTConnect.com
   • LGBTQ in Higher Education
   • LinkedIn
   • Minnesota College Professionals Association
   • Minnesota Council of Nonprofits
   • MinnesotaWorks.net/Minnesota Workforce Center
   • Minority Jobs
   • NAFSA: Association of International Educators
   • National Association of Independent Colleges and Universities
   • National Association of Student Personnel Administrators (NASPA)
   • National Conference on Race and Ethnicity (NCORE)
   • OutandEqual.com
   • People of Color in Higher Education
   • Pioneer Press
   • Pollen Midwest
   • Saint Paul Chamber of Commerce (SPACC)
   • SimplyHired.com
   • Star Tribune
   • StudentAffairs.com
   • Twin Cities Senior Student Affairs Officers listserv
   • Twitter
   • VeteransConnect.com
   • Women in Higher Education
   • ZipRecruiter
   • Other

Applicant Documents Required Documents

1. Resume
2. Cover Letter

Optional Documents