SummerStart Program Manager - Retention Office

Posting Details

Job # 036758 Department Code 00000 Department Enrollment & Student Experience Job Title SummerStart Program Manager - Retention Office Location Syracuse, NY Pay Range Commensurate with experience Staff Level S4 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Some evenings and weekend hours required.
Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Office of Retention and Student Success within the division of Enrollment and Student Experience at Syracuse University is seeking to hire a Program Manager. The Program Manager provides supports and leadership across all aspects of the SummerStart and SSUI programs effective immediately.

This position provides leadership and support for all programming, operations, some evening/weekend/on-call responsibilities during the summer. Accordingly, vacation and other leave time is generally not authorized during or immediately preceding summer.


Master’s degree in higher education or a field related to student experience is required.

Minimum of 3 years’ experience in higher education administration is also preferred.

Academic advising experience preferred.

Job Specific Qualifications

Experience with marketing and recruitment, admissions, student experience, and event planning is strongly preferred.

Experience with faculty and academic affairs is desirable.

Must have exceptional customer service skills, have a high level of attention to detail and organizational skills, and have excellent communication skills.

Valid driver’s license required.


Assist the Interim Executive Director of Student Success in working with Enrollment and Student Experience and auxiliary service departments for the planning, development, and delivery of all operational and programmatic functions.

Assist with internal and external marketing, recruitment, and communications. In collaboration with the ESE marketing division, supervise and manage marketing efforts, including e-blasts, websites, social media accounts, campus events, and all other recruitment initiatives for the program.

Prepare for and manage all residential needs for both SSUI and Summer Start in collaboration with the Office of Student Living and Conference Services.

Coordinate with:
• Schools and Colleges, including UC on selection of courses for students.
• Financial Aid to ensure applicable financial aid options for both SSUI and Summer Start program students.
• With Writing Program to hire coordinators and consultants for WRT 104 & WRT 105 for the Summer Start program.
• Math Department to coordinate the hiring of coordinators and consultants for Summer Start program.
• HEOP and SSSP to hire coordinators and instructors for Summer Start CAS 102.
• Athletics Department regarding schedule for the student athletes
• Assist in building external relationships as appropriate for program and departmental needs.
• Coordinate with Kessler programs (first generation students)

Coordinate two orientation events for Summer Start program:
• Coordinate and facilitate Summer Start Staff orientation through collaboration with OSL, Writing, Math, HEOP and SSS, other campus offices as needed.
• Coordinate/facilitate Summer Start student orientation through collaboration with HEOP and SSS, OSL, (Athletics) other campus offices as needed.
• Manage all aspects of event planning for Summer Start program including College/Schools dinners, field trips, and banquet.
• Continue outreach to all the students during the subsequent fall semester after the Summer Start program ends in August; unlike in the past to support them through their first semester. (4 x semester)
• Monitor/follow up all Early Alerts raised by instructors in the Orange SUccess system.
• Work with Analytics to provide proactive support for these students during the fall semester.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 01/12/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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