Assistant Director - Financial Aid

New York, United States
Salary Not Specified
Jan 13, 2021
Employment Type
Full Time
Posting Details

Job # 036756 Department Code 6665 Department Office of Financial Aid Job Title Assistant Director - Financial Aid Location Syracuse, NY Pay Range Commensurate with experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Assistant Director oversees the administration of 20-30 scholarship programs both internally and externally to the University. In addition, this person supervises 4 service providers, manages the T-Metrics phone system, Orange Success appointment system for counselors, advises students and parents on all phases of the financial aid process and participates in both on and off campus financial aid presentations.


Bachelor’s degree or equivalent required, 3+ years in financial aid with supervisory experience a plus.

Job Specific Qualifications

Knowledge of federal and state financial aid regulations as well as excellent customer service and communication skills, both written and verbal.

Knowledge of federal verification, CSS Profile applications, PeopleSoft and supervisory experience a plus.

Ability to handle multiple projects and assignments at the same time with attention to detail.

Strong communication skills, both written and oral and ability to build relationships internally as well as with external organizations and across campus.

Commitment to excellent customer service.


Supervise staff of four service providers, coordinate T-Metrics phone system, Orange Success appointment reports, provide training and guidance to staff as well as conducting performance evaluations.

Counsel students and parents on financial aid processes and scholarship options to help align available resources with their educational goals. Perform federal and institutional verification, address student appeals and perform professional judgments when appropriate.

Liaison with multiple offices across campus to provide staff training and student program presentations. Work closely with other offices to assist with student selection for various awards. Provide interoffice staff training on areas of expertise; communications, PS panels, customer service, etc.

Physical Requirements




Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 01/13/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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