Financial Aid Counselor

Employer
Laureate Education, Inc.
Location
Maryland, United States
Salary
Salary Not Specified
Posted
Jan 12, 2021
Employment Type
Full Time
General Summary
This position is responsible for all aspects of the student financial aid process in a team environment. A Financial Aid Counselor possesses an in-depth knowledge of financial aid and receives a moderate level of guidance to perform financial aid tasks.
Essential Duties and Responsibilities
  • Advise prospective, admitted, and continuing students in understanding the financial aid process
  • Responsible for inbound and outbound communication with students via telephone and email in a timely manner
  • Maintains an open, sensitive, and helpful demeanor with all who seek advice and information
  • Perform verification and resolve conflicts with federal data base matches by reviewing supplementary documents to determine eligibility for funds administered by the Financial Aid Office
  • Screen documents for completeness and counsel students on aid eligibility
  • Accurately assess students’ financial aid eligibility by comparing information on aid application documents, adjusting data, and resolving inconsistencies
  • Use federal, state and institutional financial aid rules, regulations and professional judgment to assess students’ and/or families’ ability to contribute to the cost of education
  • Review student information on the National Student Loan Data System to resolve student eligibility issues
  • Award federal financial aid programs
  • Adjust financial aid awards to include performing the Return to Title IV Funds calculation
  • Process federal financial aid originations, disbursements, and adjustments via the Common Origination and Disbursement (COD) system
  • Prepare and/or process student aid disbursements and disbursement reconciliations
  • Assists the Associate Director in the maintenance and development of the financial aid policy and procedure manual
  • Maintain working knowledge of federal, state and institutional aid programs, regulations and guidelines
  • Active contributor to office discussions and recommends changes to improve the student experience
  • Perform other financial aid assignments and special projects as assigned


  • Education and Experience

  • Bachelor's degree or equivalent experience preferred
  • 1-3 years of experience working in a progressive Financial Aid office preferred
  • Attention to detail and organizational skills are a must
  • NSLDS, COD, PowerFAIDS, and Banner experience a plus
  • Excellent verbal and written communications skills required
  • Ability to successfully resolve student issues from request to resolution ensuring a positive student experience
  • Must be able to handle multiple tasks and priorities in a fast-paced environment

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