Student Accounts Coordinator
Student Accounts Coordinator
Job Number: 2015-1602727
Location: CA 94556, CA
Department: FINANCE & ADMINISTRATION DEPARTMENT
Closing: 2/5/2021 11:59 PM Pacific
Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.
As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.
This position provides excellent customer service for Saint Mary's College of California (SMC) regarding billing, tuition, fees, payment history, and financial aid disbursements for the Student Accounts Department. It further acts as the compliance officer for billing related issues by reviewing practices, conducting investigations, maintaining regulatory knowledge and preparing documents for NCAA athletes, Veterans affairs and other government related billing.
This position provides training and support on A/R functions and assists in the development and refinement of policies and procedures relating to student accounts, collections, and cashiering. This position is the first telephone and email contact and is required to use analytical skills to verify, analyze, and resolve related issues. This position supervises student workers and requires a high level of professionalism and knowledge of College wide policies and deadlines. This position also performs accounting tasks such as reconciling the payment plan and daily cash receipts, producing special bills, and other report analysis. This position maintains professional contact at all times to ensure customer satisfaction and student retention. Additionally, this position performs cashiering functions and cash receipts reconciliation. Confidentiality regarding financial issues, bank accounts, grades, and taxes is essential.
1. Customer Service and Data Integrity:
2. Analytical Review and Problem Solving:
Familiarity with rules and regulations concerning NCAA and FERPA regulations in addition to other government run programs:
4. Cash Handling, Cashiering and Fiduciary Responsibility:
5. Other Duties:
Helps support the Business Office with various tasks and other duties assigned. Such as:
Experience and Qualifications
Education: REQUIRED: Bachelor's degree PREFERRED: Master's
Experience: One year customer service experience required plus knowledge of accounts receivable/collection/cashiering functions are necessary. Regulatory knowledge as it relates to NCAA compliance, Federal Title IV aid and FERPA. Prior higher education experience preferred.
Skills/Abilities: Excellent customer service skills in a high volume office. Accountability, problem solving, and decision making ability. Initiative. Knowledge of NCAA compliance issues, FERPA and appropriate implementation of the law. Awareness of Red Flag rules, Title IV regulations and Fair Debt and Collections Act. Ability to communicate clearly and effectively, ability to navigate and understand online billing and payment systems (Touchnet), payment plan system (Touchnet), special billing systems (AI Portal WAWF, Go Army), ability to use 10-key and have general office skills. Excellent oral and writing skills. Ability to learn new software's and interpret technical data. Accuracy, attention to detail, and organizational skills required. Ability to work independently and multi-task while maintaining the highest level of confidentiality.
Licenses & Certifications: REQUIRED: NA
Other Requirements: Occasional weekends and/or early morning/late evening hours required during orientation and registration periods. Strong work ethic.
Supplemental Information Application Instructions: Please apply online at http://jobs.stmarys-ca.edu
Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College
- A resume
- The name and contact information for three (3) professional references.
- In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.
College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.
Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at http://www.stmarys-ca.edu/public-safety/annual-security-and-fire-safety-report-0. To request a paper copy please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.
Please apply online at https://www.schooljobs.com/careers/stmarys