Academic Advising Manager

About Bay State College
Bay State College is a private career-focused college founded in 1946 in the Back Bay neighborhood of Boston. With a mission to prepare students for successful careers and global citizenship through academic rigor and individualized support. Bay State College seeks candidates who will be leaders in fulfilling that Mission.

Position Overview
The Academic Advising Manager will oversee the academic advising team all programs on ground and online. The Manager is responsible for providing oversight on strategic planning, managing, assessing, and leading the team’s initiatives in student success, retention, and academic planning. The Academic Advising Manager will report directly to the Chief Academic Officer.

Responsibilities

• Perform functions as part of a 360 advising process.
• Assist students through the registration process.
• Direct partnerships with all academic departments to provide comprehensive advising and support services for on-ground and online students.
• Collaborate with the Office of Admissions to gain an in-depth understanding of prospective and current students.
• Direct strategic planning, developing, and implementing assessment plans for advising programs.
• Coordinate registration days/events.
• Provide oversight on managing and training the academic team for improvements and a student-oriented approach.
• Conduct assessments and recommendations to ensure workflow and process are aligned with Bay State College’s goals.
• Track performance measures to assess programs and employee success.
• Keep up-to-date with the policies and procedures to inform and train the team members.
• Assist with departmental budget management.
• Perform other duties as assigned.

Qualifications

• Master’s degree in Higher Education, Counseling, or related field.
• Required 3+ years of managerial experience in academic and career advising experience in higher education.
• Proficient in Microsoft Office Suite, CampusVue, and other related CRM tools.
• Demonstrates knowledge of academic policies/procedures, such as FERPA, NECHE.
• Experience working with first-generation college students and a diverse population.
• Ability to provide exceptional student service.
• Proven experience in leadership, advising, and planning.
• Excellent and effective interpersonal, verbal and written communication skills.
• Innovative thinker with strong problem-solving skills.
• Bilingual language is a plus.

Requirements

• Supervision is required.
• Sedentary work. Exerting up to 10 to 15 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Stooping. Bending body downward and forward.
• Normal office conditions. Must be available to work a flexible schedule.
• Travel is primarily local during the business day. May require travel to other locations occasionally.

Benefits and Perks

• Medical, Vision, and Dental
• Life, AD&D, Short, and Long-Term Disability
• Flexible Spending Account
• 401K Retirement Plan
• 12 Paid Holidays
• Floating and Birthday Holiday
• Vacation and Sick Time
• Personal Days
• Professional Development
• Employee Assistance Program

Bay State College is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, and pregnancy-related conditions, or any other characteristic protected by law.