Director of Enterprise Process Support

Posting Details

Job # 036754 Department Code 20701-6055 Department Information Technology Services Job Title Director of Enterprise Process Support Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S7 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Internal Applicant Identified

Reporting to the ITS Associate Chief Information Officer ( ACIO ) responsible for enterprise application and project support, the Director of Enterprise Process Support ( EPS ) will maintain and develop the ITS Project Management Office ( PMO ) that provides the frameworks, tools, processes, templates and best practices to support the successful delivery of IT and cross-functional projects. The EPS director will provide strategic and operational direction for a team of high-performing project managers.
The EPS director must have the ability to work in a distributed work environment and to bring about change through influence. In addition, the director will manage or provide executive oversight for highly visible, mission critical projects.


• Bachelor’s degree required in a relevant discipline; Master’s degree preferred.

• Ten (10) plus years of senior project management experience, preferable in higher education.

• Project Management Institute ( PMI ) Certification.

Job Specific Qualifications

• Candidate should possess effective leadership, project management and communication skills, along with the ability to organize and motivate staff resources.

• Demonstrated experience leading successful implementations of large-scale enterprise IT systems or services in a diverse and complex organization, preferably in higher education.

• Ability to work effectively at all levels of the organization and influence others to progress toward a common vision or goal.

• Proven experience embracing and initiating change. Can distinguish between what to preserve and what to change.

• Excellent written and verbal communication skills as evidenced in application materials and interview meetings.

• Knowledge and use of project portfolio/management software tools.

• Experience negotiating, establishing, and maintaining effective vendor relationships.

• The successful candidate must possess a demonstrated commitment to promoting diversity, inclusivity, employment equity, and staff development; and the ability to establish good working relationships with faculty, staff, students, administrators, alumni, business partners and other institutional constituencies.

• Experience with ADA compliancy, specifically section 508 and WCAG 2.0.

• Experience with Oracle/PeopleSoft ERP and teaching/learning systems is desired.


Project Management Office Leadership:
• Provide project management resources to ensure timely/cost-effective implementation of university strategic and process improvement projects.
• Project manage or provide executive oversight on select high profile efforts and projects.
• Lead and manage the EPS team.
• Responsible for EPS budgetary, financial, and human resource management.
• Focus on team development, both from a professional and cultural lens.
• Leverage tools, technologies, and strategies to increase efficiencies in processes.
• Provide enterprise wide best practice approaches for project delivery methodologies, processes, and tools.
• Be an active and visible ambassador of the project management profession, guiding, leading, and supporting project management
• Demonstrate, and teach others expertise in project and portfolio management tools and processes with the goal of improving organizational portfolio and project management effectiveness.
• Direct the configuration and operation of an IT Portfolio and Project system.

Strategic Support and Planning:
• Act as a trusted strategic advisor. Consult with IT and business leaders to help determine project portfolio makeup and prioritization.
• Participate as an IT senior leader in the development, implementation and execution of division strategic goals and objectives.
• Ensure project objectives and outcomes comply with university and division strategic directions and goals.

Collaboration and Outreach:
• Assist and support ITS leadership to build and maintain partnerships throughout the campus community.
• Represent ITS on University-wide strategic and operational task forces and committees, as requested.
• Consult with external technology experts to identify emerging IT trends and opportunities and evaluate them within the context of the University’s and ITS’s strategic goals and direction.
• Foster relationships with regional and national IT associations, such as EDUCAUSE, PMI, and EAB, as well as other institutions of higher education.
• Establish, maintain, and promote strong partnerships with strategic IT vendors and agencies.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 01/11/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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