Solutions Analyst

Location
Maine, United States
Salary
Salary Not Specified
Posted
Jan 08, 2021
Employment Type
Full Time
Job Description
Department:
Consulting & Solutions
Pay Rate Type:
Salary
Employee Type:
Job Summary:Information Technology Services (ITS)
Full-Time, Exempt, Salaried, Administrative Staff Appointment

The solutions analyst plays a critical role in providing Colby College students, faculty, and staff with technology solutions and support. The person in this position assesses business needs and helps to deliver software solutions as a member of an experienced team of technology professionals. In partnership with College stakeholders and in collaboration with ITS colleagues, the solutions analyst translates business needs into software solutions. Solutions may take the form of new application implementations or service rollouts, configuration or security changes to existing solutions, or business process workflow design, as examples. This role has significant responsibility at the enterprise level in the areas of system implementation, support, and maintenance, and may be responsible for deliverables with reporting. We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

  • Assess business needs in a variety of higher education contexts, working closely with teams of College stakeholders, ITS staff, and vendor partners to translate those needs into technology solutions
  • Design, in close collaboration with functional owners, solutions which improve or facilitate processes
  • Thoroughly research the solution space and suggest options which fulfill needs while adhering to ITS strategy for new software and application solutions
  • Working as part of a team, architect and design solutions with an eye toward ease of use and maintenance, with consideration of integration and lifecycle needs
  • Document new solutions thoroughly from a technical and user perspective
  • Deliver excellent customer service in support and solution building and design
  • Play an integral role in the design and implementation of a reporting strategy, including assessing reporting and data needs and building metadata models and reports
  • Collaborate with ITS and functional colleagues to assess applications and systems for improvements; identify and prioritize those areas for improvement; and work as part of a team to deliver, test, and implement improvements
  • Troubleshoot issues and respond to incidents on production systems, applying appropriately thorough and contemporary investigative and technical methods to identify and then resolve issues
  • Provide exceptional 2nd- and 3rd-tier support to internal customers and act as intermediary for support and implementation involving third party vendors and external stakeholders
  • Serve as liaison between ITS and College stakeholders; act as a trusted advisor in all interactions in order to foster continued partnerships with staff across the College
  • Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice


QUALIFICATIONS :

  • Bachelor’s degree or the equivalent in education and experience
  • 3-5 years of experience with some combination of the following:
    • Configuring, customizing, or maintaining some aspect of an enterprise software system at the application level; for example, building workflow within an application or building custom functionality through application-level scripting
    • Enterprise solutions such as Workday, PeopleSoft, or Banner, preferably in higher education
    • High-level programming or scripting languages such as Java, JavaScript, Python, Perl
    • Querying data with SQL and working knowledge of relational databases
    • System or application administration at the enterprise level
    • Report writing or dashboard design in a tool such as PowerBI, Microsoft SSRS, Cognos, or Tableau
  • Experience in translating business needs into technical solutions
  • A collaborative, constructive, and positive approach to work
  • Excellent oral, written, and interpersonal communication skills, including strong relationship skills
  • Attention to detail in both completion of work and documenting work products
  • Effective time management practices, applied in a fast-paced environment
  • Ability to work independently and as a member of an established team, set priorities, and work collaboratively as a member of a diverse community
  • Excellent troubleshooting practices and the determination to solve complex problems
  • Knowledge of contemporary software development practices, including source control, development lifecycles, and testing
  • Working knowledge of contemporary IT support fundamentals, including change control, issue and incident workflow, and issue tracking
  • Working knowledge of project management principles
  • Experience in higher education, especially in a technology role, is a plus


KEY RELATIONSHIPS :

This position has frequent and direct contact with ITS peers and colleagues, administrative and academic personnel, and third parties such as vendor and consulting contacts.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS :

General open office and campus environment. Position involves sitting, although frequent movement is necessary. Computer usage involving repetitive hand/wrist motion is also necessary.

TO APPLY :

Interested candidates should apply electronically by clicking the "Apply" button on the Colby Careers website. Please submit a letter of interest including salary requirements, resume, and the contact information of three professional references. Materials should be addressed to:

Solutions Analyst - Search Committee
Office of Human Resources
Colby College
5500 Mayflower Hill
Waterville, ME 04901-8855


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