Coordinator, Client Relationship Management

Working Title
Coordinator, Client Relationship Management

Job Title Code
CCU

Salary Level
N04

Salary Range (Full-Time)
$43,000-$68,800 year (dependent on experience and other considerations)

FLSA
Non-Exempt

Position Type
Staff

Position Summary
The Coordinator of Client Relationship Management position is responsible for maintaining business & industry relationships that have derived from corporate strategy, engagement, partnerships, and training opportunities. They will manage the multitude of relationship experiences to help ensure quality service delivery and execution of training opportunities, as well as to guide quality oversight of a “customer satisfaction” experience. This person will report to the Project Leader of Client Relationship Management.

Required Knowledge, Skills & Abilities

• Build and/or maintain relationships with targeted business & industry partners
• Create plans to address clients’ business needs.
• Advise clients on creating profitable and/or business solutions to meet their needs.
• Schedule regular meetings with customers to ensure they are satisfied and pleased with our service delivery and outcomes.
• Act as point of contact for complaints and escalate issues as appropriate.
• Help the business development team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition and Labor Market Intelligence data to find new ways to attract and/or retain customers
• Frequently use Labor Market Intelligence data to drive decisions that benefit the company, the Ascend Institute, and the Dallas College division of Workforce & Advancement.
• Set or assist in setting sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams (e.g. Ascend, Work Ready U, Solutions Development) to address customers’ needs

Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience

• Associate Degree with at least (3) years of experience working in the fields such as customer service, account sales, client relations, etc.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Essential Duties and Responsibilities

• Build and/or maintain relationships with targeted business & industry partners

• Create plans to address clients’ business needs.
• Advise clients on creating profitable and/or business solutions to meet their needs.
• Schedule regular meetings with customers to ensure they are satisfied and pleased with our service delivery and outcomes.
• Act as point of contact for complaints and escalate issues as appropriate.
• Help the business development team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition and Labor Market Intelligence data to find new ways to attract and/or retain customers
• Frequently use Labor Market Intelligence data to drive decisions that benefit the company, the Ascend Institute, and the Dallas College division of Workforce & Advancement.
• Set or assist in setting sales and revenue targets and work diligently to meet them.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Advertised: 06 Jan 2021 Central Standard Time
Applications close: 21 Jan 2021 11:55 PM Central Standard Time