Continuous Improvement Specialist

Continuous Improvement Specialist

District Office

City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

“Championing Equity” is a five-year plan to build the infrastructure and momentum to ultimately close equity gaps within CCC. The project’s objectives and activities provide for developing the systems, strategies, and tools needed to achieve unprecedented and equitable student outcomes, and accelerate the closing of CCC’s equity gaps.

Its major activities include creating new dashboards to better define, monitor, and assess equity data across the district; building a cross-college cohort of continuous improvement experts, or “Equity Champions;” and enacting strategies to achieve equity through an innovative microgrant program to help generate solutions.


Reporting to the Associate Vice Chancellor of Racial Equity, the Continuous Improvement Specialist functions as a subject matter expert on continuous improvement, growth and learning, leading work efforts and implementing plans to develop a sustainable continuous improvement culture and infrastructure across CCC. The Continuous Improvement Specialist – working collaboratively with an external partner and technical assistance provider, the District Director of Strategic Initiatives, senior administrators, and college leaders – helps build CCC’s capacity for practicing continuous improvement, providing the structure, tools, and support to enable individuals at all levels to harness its benefits for CCC’s students. Specifically, the position supports a group of “Equity Champions” within each college, providing relevant training and technical assistance to prepare them to implement and facilitate equity-focused continuous improvement within their college, an approach to utilizing data and the voices of those most affected by a problem to quickly generate new promising solutions. Performs related duties as required.


  • Provides technical support, coaching, and feedback to college teams on continuous improvement.
  • Develops and maintains a body of knowledge for use both at the district and college levels on the use of continuous improvement methodologies in higher education, workforce development, community development, and related fields. Identifies, adopts, and disseminates a shared model or framework for the practice of continuous improvement at CCC.
  • Serve as an advisor to college and District leadership on how to implement initiatives in a way that integrates data-informed, inclusive growth and reflection.
  • Secures and manages external partners or contractors as necessary.
  • Directs and manages relevant projects and initiatives assigned by the Chief Strategy Officer from idea through implementation.
  • Defines relevant project or initiative scope, goals, and deliverables that support business goals in collaboration with senior leadership and stakeholders.
  • Manages relevant project plans and associated communications documents.
  • Effectively communicates expectations to team members and stakeholders in a timely and clear fashion.
  • Estimates the resources and participants needed to achieve project goals.
  • Sets and continually manages project expectations with team members and other stakeholders.
  • Tracks project milestones and deliverables.

Qualifications :

  • A Bachelor’s degree from an accredited college or university
  • Five years of work experience implementing continuous improvement or supporting others in the implementation of continuous improvement
  • A certification or similar credential in Lean, continuous quality improvement, Six Sigma, or other continuous improvement methodology is preferred, but not required
  • Experience working on initiatives that aim to dismantle structural racism and eliminate educational inequities is preferred, but not required
  • Demonstrated knowledge and experience implementing projects in a complex organization with many different stakeholders, with differing perspectives, assets, and challenges
  • Excellent project planning and management skills
  • Strong communication skills
  • Experience may be gained in any combination of in higher education, the nonprofit sector, the public sector, or the private sector
  • Ability to work within a culturally diverse environment
  • Ability to cultivate and maintain strategic partnerships with key stakeholders
  • Ability to work some evenings and weekends
  • Ability to travel in and out of district
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint) and SharePoint

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.

Thank you for your interest in City Colleges of Chicago.

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