Student Financial Service Coordinator

The Student Financial Service Coordinator is responsible for coordinating the billing and accounts receivable functions in the Office of Student Financial Services. The Student Financial Service Coordinator must provide exceptional service and collaborate with other student service departments to ensure seamless and consistent processes.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Process and post billing related to, tuition and fees, room and board, parking, food services, bookstore and miscellaneous charges.
• Process and record student and non-student account receivable payments, accurately process, record and reconcile cash receipts, process credit card payments in accordance with privacy practices
• Work with LIS to ensure student financial information is accurate and up to date
• Collaborate with Financial Aid representatives in providing one-stop student service regarding financial matters in the Office of Student Financial Services
• Determine eligibility for refunds and tuition reimbursement
• Work with 3^rdparty servicers as it relates to payment plans, PERKINS loans, tax documentation and rejected transactions
• Add/remove account restrictions as appropriate
• Coordinate the Unsatisfactory Balance process
• Post Veteran grant payments
• Assist with account adjustments for bankruptcy and other settlements and management of accounts assigned to collection agencies
• Assist in development and maintenance of departmental policies and procedures
• Provide exceptional customer service in all job functions/interactions
• Resolve basic questions and communicate payment and check-in process completion steps to students, in person, over the phone, and email
• Maintain confidentiality of records and information
• Occasionally instruct and guide student employees
• Assume additional duties as assigned by immediate supervisor

QUALIFICATIONS (EDUCATION / CERTIFICATION / EXPERIENCE):

• Bachelor’s degree in accounting, business administration or related field
• Minimum of 3-12 months in Student Services or Customer Service

SKILLS AND SPECIFICATIONS:

• Understanding of Accounts receivable and collections processes and principles
• Business planning – organize financial data, develop and follow systematic approach to tracking finances
• Proficient in Microsoft Office (Word, Excel) basic applications
• Ability to learn technological applications
• Excellent communication skills
• Ability to relate effectively with students, staff members, and office visitors
• Ability to work in a fast paced, highly quality-focused service environment with excellent organizational skills and a professional manner
• Ability to take directions and use independent judgment
• Ability to work in a safe and secure work environment that may periodically have unpredicted requirements or demands
• Commitment and respect for diversity
• Commitment to Carthage College mission and goals
• Ability to perform all of the essential functions, skills, and specifications of the position

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PHYSICAL DEMANDS: (The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more of working time.)

While performing the duties of this job, the employee is occasionally required to reach above shoulders. The employee is regularly required to stand and walk. The employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. Specific vision requirements for this position include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Work is performed in an office environment at the Carthage Campus. The noise level in the work environment is moderate and typical.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

About Carthage College:

Founded in 1847, Carthage College combines an environment of reflection and self-discovery with a culture of high expectation, so that our students uncover and ignite their true potential. As a four-year private liberal arts college with roots in the Lutheran tradition, we place a strong emphasis on both moral and intellectual values. Our prime location in Kenosha, Wisconsin, midway between Chicago and Milwaukee, allows students the opportunity to learn in a professional context. Our beautiful campus, an 80-acre arboretum on the shore of Lake Michigan is home to 150 scholars, 2,600 full-time students, and 400 part-time students. Our rich academic experience equips students with foundational knowledge and skills, preparing graduates to be lifelong learners and to lead meaningful, productive lives.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.