Assistant Administrator - Clinical

The Department of Medicine, Division of Cardiology is seeking anAssistant Administrator-Clinical. Reporting to the Administrator of the Division of Cardiology, as well as an indirect reporting relationship to the Clinical Administrator of the Department of Medicine, the Assistant Administrator manages the clinical operation activities for the Division of Cardiology.

This position provides high-level leadership and management of the financial, operational, and administrative activities to advance the Division of Cardiology’s clinical mission. This position provides administrative management, financial analysis, budgeting, operations integration, revenue enhancement activities, marketing, philanthropic development, and initiatives across the East Baltimore campus and satellite locations including White Marsh, Green Spring, Columbia, Odenton, and GBMC offices and clinics to centralize cardiovascular efforts.

Specific Duties and Responsibilities:

CLINICAL OVERSIGHT AND MANAGEMENT

• Provide leadership for clinical lines of business
• Monitor for profitability and resource intensity
• Review monthly account and/or business plan activity, correct errors, and inform the Administrator and faculty of any problems or discrepancies
• Work collaboratively with the Finance team to create, manage, and plan annual clinical operations budgets, including satellites , for timely submission to the Department
• Develop volume budgets for all practice sites, including clinics and procedural areas
• Develop, coordinate and/or participate in the development and execution of university and hospital capital budgets for clinical projects
• Develops coordinate and/or participate in the development of financial performance improvement plans and cost reduction strategies
• Track clinical practice revenues
• Implement systems to provide proper controls, analysis and good business practice
• Review or prepare business plans for existing units or potential new business opportunities, as requested by Administrator
• Forecast budgets and/or provide guidelines for forecasts with subordinates and coordinate with Administrator and/or Clinical Administrator, as appropriate
• Accountable for the financial, volume and operational performance of the Clinics and inpatient activities
• Provide, review, and analyze the clinical practice finances of the Division
• Develop appropriate billing strategies to maximize annual charges
• Collaborate with the Department Billing Office to ensure accurate compliance of faculty billing activity in accordance DOM guidelines
• Facilitate open sharing of physician, advanced practice provider, and genetic counselor productivity data
• Report Division revenues and productivity measures on a quarterly basis
• Design and produce various reports utilizing Divisional data to create monthly, quarterly, and annual financial reports for Administrator, Clinical Administrator and/or institutional leadership
• Report monthly on Profit and Loss statements and volume reports
• Design and produce other special reports as requested
• Work collaboratively across divisions and departments to coordinate operational and administrative issues related to business planning, financial analysis, revenue enhancement activities, and multidisciplinary clinical and research activities
• Ensure that goals and plans are disseminated to and understood by staff through in-services, planning retreats, training, correspondence, etc.
• Ensure that a comprehensive information system is in place to effectively manage, track and measure clinical and financial activities
• Devise strategies for enhancing revenue and increasing profitability for the Division of Cardiology and the Heart & Vascular Institute
• Perform continuous analysis directed at identification of areas for revenue improvement and cost savings
• Collaborate with departmental and external contacts to implement savings and enhancement plans

ADMINISTRATIVE AND OPERATIONAL LEADERSHIP

• Provide administrative oversight of Satellite Clinics, Cardiovascular Interventional Laboratory (CVIL), Echocardiography Lab, Johns Hopkins Hospital Heart Station, and advanced practice providers. New practice sites with ambulatory initiatives will be supported by the Assistant Administrator.
• Develop policies, oversee the implementation and monitoring of services, and set guidelines for effective, efficient, and patient centered operations
• Collaborate with JHH Ambulatory Services in the management and oversight of the East Baltimore clinics in the Outpatient Center (including Heart Failure Bridge Clinic)
• Develop staff job descriptions and restructure current job descriptions for staff positions as needed
• Work closely with HR Generalist and Administrator for appropriate grading and salaries
• Work collaboratively with the human resource team for hiring, termination, discipline, training, and conflict resolution
• Work with direct-reporting managers to develop and implement plans for improving employee engagement
• As needed, collaborate with the Associate Administrator of Ambulatory Operations & Access and the Central Access Team in coordination with the vision of the JHM Access Initiative
• Serve as the Cardiology Administrative Business Owner for the JHM Access Improvement Initiative
• Review process improvement goals and develop strategies to optimize providers’ template management, Epic protocols, scheduling utilization, and referral management
• Communicate access activities and barriers with the Division Medical Leadership
• Develop new administrative policies and procedures, as needed, to ensure smooth operation of the Division
• Make recommendations to Administrator and/or Clinical Administrator in the form of decision options
• Provide leadership and direction to the Cardiology ambulatory practices and hospital based programs regarding efficient care delivery models, staffing analyses, performance improvement, clinical and administrative systems enhancements, regulatory requirements, revenue cycle management, patient satisfaction, and provider engagement
• Oversee outreach, marketing and education activities and initiatives for Cardiology and jointly with Cardiac and Vascular Surgery for the Heart & Vascular Institute (HVI)
• Provide oversight of production newsletter brochures, correspondence, surveys, seminars, and other events and materials
• Identify and discuss outreach opportunities with Cardiology leadership and HVI directors and focus on initiatives toward those goals
• Provide analysis of referring physician/ provider trends and measure impact of outreach activities.

EXTERNAL RELATIONSHIP MANAGEMENT

• Develop sustainable strategies with managers and leadership to improve patient satisfaction and the patient experience in areas operationally managed by the Division
• Establish targets for patient experience scores and engage faculty and staff to improve
• Oversee responses to patient complaints and ensure prompt resolution, in accordance with institutional policies, of their concerns
• Ensure availability and, if necessary, develop patient and family support services for assigned areas
• Partner with affiliated facilities in areas of access and program development, clinical collaboration and network development
• Manage regulatory compliance with state and federal agencies as well as The Joint Commission
• Plans outreach events and organizes research seminar activities

INTERNAL RELATIONSHIP MANAGEMENT

• Build strong collaboration with Administrator to ensure the Division’s goals are met
• Proactively identify faculty concerns and issues, and partners with Administrator for appropriate resolution
• Build strong collaboration with DOM Clinical Administrator to review Cardiology hospital finances and volume projections
• Regularly meet with JHHS, DOM, and Clinic employees to improve communication and to build productive relationships.
• Continuously communicate to staff the importance of the patient experience, quality of care, and sound financial performance; and champion successes and priorities for improving performance in meeting and exceeding patient and customer expectations
• Establish communication channels with staff and faculty to ensure that they receive information on internal and external issues which effect the operations of their assigned areas, as well as provide advice, assistance, information and service that aids them in attaining related objectives.
• Work with appropriate personnel and/or organizations to ensure that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently

Minimum Qualifications:

• Bachelor’s degree in accounting, finance, business, healthcare management or related field required
• Master’s preferred
• Minimum seven years progressively responsible professional level administrative management/leadership and financial experience related to monetary or non-monetary resources required
• Master’s degree in a related field may substitute for some of the required experience
• Previous supervisory experience required
• Keen understanding of and experience with integrated academic health care systems and in clinical practice management is preferred

Classified Title: Assistant Administrator-Clinical ​​​​​
Role/Level/Range:ATP/04/PF
Starting Salary Range:$80,665.00-$110,880.00;Commensurate with experience
Employee Group:Full Time
Schedule:Monday - Friday
Exempt Status: Exempt
Location:School of Medicine, East Baltimore Campus
Department Name:Medicine, Division of Cardiology
Personnel Area:School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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