ASSISTANT DIRECTOR, DEPARTMENTAL SUPPORT
- Employer
- University of Wisconsin-Madison
- Location
- Wisconsin, United States
- Salary
- Salary Not Specified
- Date posted
- Dec 30, 2020
View more
- Position Type
- Faculty Positions, Business & Management, Management, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Other Business & Administrative Affairs, Technology Administration/Other, Community Relations & Institutional Outreach
- Employment Type
- Full Time
You need to sign in or create an account to save a job.
Job no: 230070-LI
Work type: Staff-Full Time
Department: DOIT/USER SVCS/DEPT SUPPORT
Location: Madison
Categories: Computer Science, Dean, Director, Executive, Engineering, Information Systems/Technology, Management/Supervisory, Project Management, Other
Position Summary:
The Departmental Support Assistant Director leads the operational, financial, and personnel activities of the User Services Departmental Support group within the Division of Information Technology at the University of Wisconsin-Madison. The Assistant Director works closely and collaboratively with campus departments, IT partners, DoIT colleagues, and the Director of User Services to offer sustainable and relevant IT services to campus. Departmental Support is a cost-recovery group, providing general services such as end-user desktop support, hardware purchasing, and computer lifecycle management for campus clients. Specialized services include enterprise endpoint management, campus InfoLabs program facilitation, and endpoint security compliance with national standards such as PCI and FISMA.
Reporting to the Director of User Services, the Assistant Director will oversee the evolution of Departmental Support, focusing on modern desktop management strategies, modern infrastructure, data-informed decision making, and operational effectiveness. The position is responsible for building campus customer relationships, managing client contracts, managing group resources to meet established SLA's, metrics and benchmarking, budget management, providing direction and guidance regarding daily operations, technical planning, program and project management, and managing IT professionals.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
Bachelor's degree preferred
Minimum Years and Type of Relevant Work Experience:
Required
* Minimum of five years of experience delivering IT services in a large/complex environment
* Experience leading, mentoring, and coaching staff
* Experience collaborating across organizational boundaries to build consensus and partnerships
* Experience using metrics to inform decisions and improve outcomes
* A demonstrated commitment to outstanding customer service
Preferred
* Experience preparing and managing budgets
* Experience with service management tools such as Cherwell, ServiceNow, JIRA, or others.
* Knowledge of project management practices and techniques.
* Management experience with HR authority.
Additional Information:
The candidate selected for this position will initially perform a combination of on-site and remote work subject to an approved telecommuting agreement, which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer.
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
Department(s):
A067050-INFORMATION TECHNOLOGY/USER SVCS/DEPT SUPPORT
Work Type:
Full Time: 100%
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $90,000 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
To apply you must upload three separate documents (all required).
Resume
Cover letter
Qualifications Document
Please use the Qualifications Document to address each of the Required Qualifications for this position (listed above in the Minimum Years and Type of Relevant Work Experience section). For each Required Qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.
Contact:
Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
ASST DIR, ADM CMP S/L(J52LL)
Employment Class:
Limited
Job Number:
230070-LI
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Dec 30 2020 Central Standard Time
Applications Close: Jan 28 2021 11:55 PM Central Standard Time
Work type: Staff-Full Time
Department: DOIT/USER SVCS/DEPT SUPPORT
Location: Madison
Categories: Computer Science, Dean, Director, Executive, Engineering, Information Systems/Technology, Management/Supervisory, Project Management, Other
Position Summary:
The Departmental Support Assistant Director leads the operational, financial, and personnel activities of the User Services Departmental Support group within the Division of Information Technology at the University of Wisconsin-Madison. The Assistant Director works closely and collaboratively with campus departments, IT partners, DoIT colleagues, and the Director of User Services to offer sustainable and relevant IT services to campus. Departmental Support is a cost-recovery group, providing general services such as end-user desktop support, hardware purchasing, and computer lifecycle management for campus clients. Specialized services include enterprise endpoint management, campus InfoLabs program facilitation, and endpoint security compliance with national standards such as PCI and FISMA.
Reporting to the Director of User Services, the Assistant Director will oversee the evolution of Departmental Support, focusing on modern desktop management strategies, modern infrastructure, data-informed decision making, and operational effectiveness. The position is responsible for building campus customer relationships, managing client contracts, managing group resources to meet established SLA's, metrics and benchmarking, budget management, providing direction and guidance regarding daily operations, technical planning, program and project management, and managing IT professionals.
Position Duties:
List of Duties
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Degree and Area of Specialization:
Bachelor's degree preferred
Minimum Years and Type of Relevant Work Experience:
Required
* Minimum of five years of experience delivering IT services in a large/complex environment
* Experience leading, mentoring, and coaching staff
* Experience collaborating across organizational boundaries to build consensus and partnerships
* Experience using metrics to inform decisions and improve outcomes
* A demonstrated commitment to outstanding customer service
Preferred
* Experience preparing and managing budgets
* Experience with service management tools such as Cherwell, ServiceNow, JIRA, or others.
* Knowledge of project management practices and techniques.
* Management experience with HR authority.
Additional Information:
The candidate selected for this position will initially perform a combination of on-site and remote work subject to an approved telecommuting agreement, which is reviewed and approved annually. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a University provided computer.
Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
Department(s):
A067050-INFORMATION TECHNOLOGY/USER SVCS/DEPT SUPPORT
Work Type:
Full Time: 100%
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $90,000 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
To apply you must upload three separate documents (all required).
Resume
Cover letter
Qualifications Document
Please use the Qualifications Document to address each of the Required Qualifications for this position (listed above in the Minimum Years and Type of Relevant Work Experience section). For each Required Qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement.
Contact:
Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
ASST DIR, ADM CMP S/L(J52LL)
Employment Class:
Limited
Job Number:
230070-LI
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Dec 30 2020 Central Standard Time
Applications Close: Jan 28 2021 11:55 PM Central Standard Time
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert