COVID Testing Site Supervisor

COVID Testing Site Supervisor

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The COVID Testing Site Supervisor will manage the daily operations for the testing site, including staffing, scheduling, interfacing with participants, and the preparation of specimens for transport to lab for analysis. The role of the Site Supervisor is primarily to ensure an excellent customer service experience for each of our participants. This requires vigilant protocol and policy adherence by every member of the testing center team. Site Supervisors have the responsibility to ensure all participants have a consistent experience. They will enforce uniform guidelines in order to maintain a professional appearance, train and reinforce exceptional customer service, and ensure the testing center staff is modeling safe behavior by following set protocols, proper mask wearing and other PPE if needed, hand sanitization and maintaining a healthy distance.

The ability to be on your feet actively engaging with staff and participants for long periods is essential.

Qualifications:

• Current, unrestricted, Massachusetts Registered Nursing (RN) license beneficial
  
• Experience in human sample collections
  
• Experience in daily management / oversight of diagnostics or specimen collection site
  
• Demonstrated good judgment and decision-making capabilities
  
• Minimum 2 to 4 years of management experience required
  
• Effective, demonstrated communication skills in listening, addressing concerns or issues, and following through in providing leadership under high stress circumstances
  
• Ability to handle confidential information with discretion and professionalism
  
• Ability to communicate with staff and participants in a friendly, professional and respectful manner
  
• Excellent organizational skills
  
• Comfortable with “rolling up sleeves” and filling in on occasion
  
  Salary Grade:
  10
  
  Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
  
  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
  
  To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
  
  
  To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/504414
  
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