Process Improvement Analyst

Working Title
Process Improvement Analyst

Job Title Code

Salary Level

Salary Range (Full-Time)
$5,416.67 mo. - $6,229.17 mo. (dependent on experience and other considerations)

Business Travel


Position Type

Position Summary
The Process Improvement Analyst is responsible for the planning, execution, management and reporting of continuous improvement value-add projects that support attainment of the organization's performance improvement goals in quality, efficiency, effectiveness and within operating margin. Serves as a subject matter expert to help operational leaders build and deploy operational excellence capability.

Required Knowledge, Skills & Abilities
• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Proficiency in process design/improvement/ management skills using proven best practice techniques and methodologies such as PDSA, DMAIC or Lean Six Sigma.
• Skills in data manipulation and analysis to support leadership's decision-making process.
• Ability to quickly ramp up and understand problems.
• Strong on relationship and consensus building, influencing skills and working with a variety of diverse stakeholders.
• Excellent organizational capabilities, written and verbal communication skills.
• Open to change and applies creative thinking to develop solutions based on new methods and technologies.
• Strong skills in Excel, PowerPoint, Visio, etc.

Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience
Bachelor’s degree plus four (4) years’ work-related experience. Certification in Quality Management and/or Process Improvement methods or the equivalent (e.g. LEAN methodologies, CQIA (ASQ), DMAIC, SIPOC, etc.) is preferred. Official transcripts required. ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

Essential Duties and Responsibilities
• Identifies processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and participates in planning the transition to a new process. Includes complex systems process analysis, design and simulation.
• Participates in continuous review and update to ensure that processes meet changing business unit conditions. Provides input and supports planning and prioritization for business process engineering related activities, including developing the business unit process engineering plan and integrating that plan with the corporate plan.
• Solves complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Create documentation for internal policies, processes, and standard operation procedures.
• Partner with leaders to develop Value Improvement strategy, goals and plans in order to achieve operating targets.
• Champion change and effectively manage the implementation of new ideas and continuous process improvement.
• Support change management activities related to process improvements including training, communication, and obtaining buy in from stakeholders.
• Explains difficult or sensitive information; works to build consensus.
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Identify resistance and performance gaps; create and enable enforcement mechanisms and celebrations of success.
• Responsible for enhancing organizational efficiency and by managing projects including cost management process improvement, workflow and quality improvement and strategic initiatives.
• Facilitates the continuous improvement project using a structured best practice methodology (Lean, Kaizen, DMAIC, PDSA, etc.
• Utilizes common process improvement concepts and templates including but not limited to: project charters, baseline assessment, run chart analysis, pareto analysis, process mapping, value steam maps, 5 Why’s, Fishbone Diagram, Cause & Effect Matrix and control planning.
• Manages all aspects of assigned projects throughout the project lifecycle including project scope, schedule, resources, related data and metrics, costs and changes and implementation.
• Develops and maintains a detailed project plan to include milestones, tasks, and target/actual dates of completion.
• Schedules and leads project meetings to include logistics, agendas, and meeting minutes.
• Define and document end of improvement cycle reports to summarize findings, data analysis, opportunities, performance evaluation metrics and cost benefit analysis of proposed solution.
• Develops process workflows and support implementation as it relates to assigned projects and/or to support internal process improvement initiatives.
• Prepares and communicates project status to keep senior management and/or stakeholders informed.
• Completes required Dallas College professional development training hours per academic year.
• Performs other job duties as requires.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Advertised: 24 Dec 2020 Central Standard Time
Applications close: 14 Jan 2021 11:55 PM Central Standard Time

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