Academic Advisor

General summary/purpose:
Academic advisors work to provide exemplary service to students, offering support and direction, as they navigate their experience at Carey. Through academic planning and resource connection, academic advisors aim to facilitate student success, retention, and completion, with the ultimate goal of creating self-directed business leaders. This position requires the ability to occasionally work a flexible schedule and travel to other campuses as necessary. Will directly interact with the Academic Program Manager, Academic Program Directors and other faculty leads as well as other advisors in the Office of Education; Directors and managers of other Carey Business School units; current students to provide counsel regarding academic planning, curriculum requirements, personal goals, concentration or elective course selection, and connection to student resources.

Specific duties & responsibilities:
Academic Advising- Direct Work with Students

• Help students navigate their academic experience by assisting with proactive academic planning, creative problem solving, and connection to student resources
• Conduct individual advising sessions via phone, virtually online, or in-person meetings
• Conduct group advising sessions, advising workshops, and/or co-sponsor events with faculty and other Carey offices
• Document student meetings and notes in student information database
• Help guide students to put together their own academic plan, taking into account their goals and tuition/financial aid needs
• Advise students on registration, course selection, academic programs, and elective selection
• Provide early interventions identifying and communicating with “at-risk” students identified by faculty or other student-facing departments
• With the purpose of facilitating student success and retention, track student progress by running reports, analyzing student data, and communicating with students regarding registration, grades, and graduation
• Provide a response within two business days to student e-mails and phone calls
• Make available a small number of evening advising hours if necessary
• Assist students with matching career goals and course offerings
• Coach students through the grade appeal process, student grievance procedure, and similar processes and requests
• Meet with academic probation students and reinstated suspension students to conduct a self-assessment and academic success plan
• Communicate with students to promote Carey events, services, clubs, and organizations
• Utilize degree audit as primary academic planning tool and encourage students to access tool for self-service
• Utilize degree audit technology to conduct and approve graduation audits

General Responsibilities:

• Participation in regularly scheduled Program/advisor meetings
• Establish and work on goals intended to improve the Academic Administration Office and the student experience
• Attend major campus events (i.e., graduation, orientation, residencies, student award ceremonies).
• Make suggestions based on data and student feedback on how to improve Office of Education processes
• Maintain good relations with other Johns Hopkins Schools and students

Minimum qualifications (mandatory):

• Master’s Degree from a regionally accredited college or university required, with a preference for concentration in counseling, social work, higher education, or business.
• Minimum of 3 years of related experience is required

Preferred qualifications:

• Experience with higher education advising preferred
• Knowledge of graduate business curriculum preferred

Special knowledge, skills, and abilities:

• Cultural competence; ability to work effectively and collaboratively in multi-cultural environment
• Work experience in an international setting, and with international students is preferred
• Strong verbal and written communication skills, including ability to draft and prepare original correspondence
• Strong analytical skills
• Ability to articulate and market business academic programs
• Ability to interact in a professional manner with faculty, students, staff and the public
• Strong student service skills
• Ability to manage competing priorities
• Ability to work with a diverse student population
• Proficiency in microcomputer software applications and other student software tools.
• Demonstrated ability to follow-up on issues and be team-oriented
• Proficiency with databases and spreadsheets
• Proactive in terms of seeking information to keep current on changes in procedures, requirements, etc. and developing proposed solutions for challenges encountered
• Background or educational experience in counseling, social work, student affairs, or higher education strongly preferred.

Classified Title:Academic Advisor
Role/Level/Range: ACRP/04/MD
Starting Salary Range:$52,495 - $67,600 annually
Employee group: Full Time
Schedule: Monday - Friday 8:30-5pm with occasional evening or weekends to support student needs
Exempt Status: Exempt
Location: 46-MD:JH at Harbor East
Department name: 60010511-Academic Administration
Personnel area: Carey Business School

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf