Director of Covid-19 Student Support Services (16873)

Summary/Objective

The Director of Covid-19 Student Support Services will manage all aspects of COVID-19 quarantine and isolation experience for students, and liaison between university departments to ensure efficient response and services are provided to students.

Essential Functions

1. Conduct regular and individualized follow-up to continuously engage with students in quarantine/isolation including daily food delivery. Communicate with students and parents as necessary related to questions or issues within Quarantine or Isolation.
2. Establish a system to track students and spaces for the duration of quarantine/isolation including all logistical needs. Facilitate quarantine/isolation room check-in and check-out process for students. Create a daily event log and reporting structure to escalate and track student/parent issues or concerns to AVPs. Establish and follow-up on policies and procedures relating to COVID-19 quarantine/isolation including specific violations and signage.
3. Meet regularly with AVP of Campus Life, AVP of Student Engagement, Director of Housing, Director of Residence Life, and Director of Student Health Center.
4. Collaborate with other offices of the university as needed, including but not limited to Housing & Residence Life (HRL), Dining Services, University Police, and the Student Health Center.
5. Provide after-hours/weekend coverage for case management if needed.

Work Environment

• This position is a reporting to the AVP of Campus Life and AVP of Student Engagement in the Office of Campus Life.

Position Type/Expected Hours of Work

• Full time
• Exempt
• Team Leader/Consultant A
• This is a temporary six-month renewable position. Availability for after-hour and weekend response is required. Live-in option can be negotiated if desired.

Required Education and Experience

• Master's degree or equivalent
• 1-3 years of relevant experience

Preferred Education and Experience

• 2-4 years of relevant experiences, such as project management

Additional Eligibility Qualifications

• Diversity, Equity, and Inclusion: An ability to welcome, value, and affirm individuals of all identities and experiences, and a commitment to ensure they are understood, appreciated, and fully included in the university community.
• Discretion, Tact and Diplomacy: Ability to exercise discretion, tact and diplomacy while interacting with students, faculty, university staff, management, internship employers and other stakeholders on confidential and/or sensitive matters.
• Advanced Communication: Ability to express oneself clearly and concisely, using language with precision; constructing logical arguments; accurate note taking, editing and summarizing; and writing reports or correspondence free of spelling and grammatical errors. Ability to engage in active and empathetic listening and communicate with a service minded orientation.
• Thoroughness in Reviewing Work: Ability to review one’s own and others work and information to ensure completeness and accuracy; carefully prepare for meetings and presentations; organize information or materials for others; follow up with others to ensure that agreements and commitments have been fulfilled; and set up procedures to ensure high quality of work.
• Student Services Skills: Ability to serve as bridge to services, intervene and/or advocate on students’ behalf with offices across campus to support needs, drive engagement and empower students to achieve their goals.

Benefits

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Contact Us:

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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC