Assistant Director for Housing Operations

Department Statement

The assistant director of housing operations provides oversight and leadership for operations and assignments on a liberal arts, undergraduate, residential campus. Colgate University students and staff are collaborative, intellectually engaged, student-centered, and highly communicative. The successful candidate for this position will demonstrate their ability to excel and achieve in this high touch environment.

The primary responsibility of this position includes on-campus occupancy management, housing selection, off-campus housing lottery, marketing and communications, central office operations, key operations, damage billing, furniture inventory, and emergency room management. Additionally, the position is highly communicative, as it engages heavily with students and families. The assistant director will build and maintain strong relationships with colleagues in Facilities, Student Accounts, Summer Programs, Administrative Advising, International Student Services, and Information Technology.

The assistant director is a member of the leadership team in Residential Life and will lead department staff through housing and operational processes in a collaborative and team-oriented approach. The position provides strong direction and clear communication to students and staff surrounding housing operations. The position indirectly supervises Area Director staff as it relates to housing operations.

Accountabilities

On-Campus Housing
● Implementation of clear housing operations processes in line with department and university goals including but not limited to assignments, opening, closing, room changes, and selection processes.
● Utilize Symplicity residential software to contribute to the management of on-campus housing by processing assignments, status changes, wait lists and other assignment related requests.
● Coordinate housing assignments during the academic year as well as winter and summer breaks.
● Utilize housing software to contribute to the management of Residence Life processes including early arrival and late stay coding, key management, and room condition reporting.
● Utilize housing software for managing on and off-campus housing related information including providing detailed occupancy reports, cancellation trends, and historical data as requested.
● Collaborate with the Office of Academic Support and Disability Services on student housing accommodation requests.
● Work with specialty groups such as the Residential Commons, Theme Housing, Fraternity and Sorority Life, and Interest Groups to determine on-campus housing assignments in line with the educational initiatives of the department.
● Manage housing transitions and off-term occupancies (Early Arrival, Late-Stay, Reunion, Summer Housing).
● Manage necessary room reassignments during the academic year.

Off-Campus Housing
● Utilize Symplicity to develop, implement, and assess systems and processes which support the off campus housing lottery process.
● Maintain collaborative working relationships with rental organizations and community housing providers for ease of communication about student released to off-campus housing.
● Provide data for university administrators and campus partners related to off-campus housing students.

Marketing & Communications
● Assist with development and administration of the Office of Residential Life housing policies. Housing agreement, and general procedures.
● Communicate and disseminate housing process information to staff and students.
● Develop and release housing process communications and educational materials for the department website and campus partner publications.
● Research and respond to complex inquiries from students, parents, and campus partners in order to provide or clarify information about on and off-campus housing services, options, programs, policies or procedures.
● Assist with mass communications to parents and students including but not limited to phone calls and emails.
● Utilize social media to market and promote Residence Life, Housing, and Off-Campus Housing related events, activities, and information.

Operations
● Maintain student room, common area, and stored furniture inventory for effective asset management throughout the year to be used for annual furniture purchases.
● Assist with the development of base level service agreements for fraternity and sorority houses.
● Assist with annual replacement and long-range furniture planning related to residential furniture in partnership with the Director of Residential Life and Facilities Department.

General
● Serve as the department liaison to Symplicity, Information Technology, and Student Accounts in order to receive applications, make assignments, assess charges, deliver individualized communications, manage data, and generate reports in housing software.
● Thoroughly train professional and paraprofessional Residence Life staff about partnership and shared responsibilities with facilities staff, and housing operations, processes.
● Effective coordination of a room & building master key inventory; organize key check-in/check-out, and associated billing processes.
● Effective coordination for damage billing process in support of fostering a community where accountability and responsible community membership are highly valued.
● Coordinate schedules of student office staff, and recruits, selects, trains, and supervises student office employees.
● Provide oversight for a small number of student storage areas on campus, establishing consistent guidelines and support for departments using these storage areas.
● Serve as a member of the Residential Life leadership team, training and preparing members of the live-in professional staff to perform operational functions such as room changes, room inventories, damage reporting; role model effective communication with members of our diverse community.
● Promote and coordinate Commencement Housing for families of graduating Colgate students.
● Serve on various campus-wide committees as appropriate.
● And other projects and duties as assigned.

This position has been designated as a Campus Security Authority ( CSA ), in accordance with the federal statutory requirements of the Jeanne Clery Act. CSAs are required to and responsible for reporting allegations of crimes they receive from students and employees to the Campus Safety Department.

Professional Experience/ Qualifications

Ideal candidates will have:
○ Knowledge of Housing and Residence Life as a functional area
○ Educational and work history in Higher Education
○ Ability to problem solve both personnel issues and project issues
○ Strong planning, organization, communication, and prioritization skills

Enthusiasm about engaging with the diverse students, staff, and faculty with whom the Residential Life team partners.

Preferred Qualifications

○ 3+ years experience in Housing and/or Residential Life
○ Experience with online housing software
○ Experience in a residential liberal arts setting

Education

A bachelor’s degree is required.

A master’s degree in higher education, student personnel, counseling, or a related field is preferred.

Job Open Date 12/17/2020 Job Close Date Open Until Filled No Special Instructions Summary

Candidates are asked to provide a minimum of three professional references; preferably, one of whom is a current or former supervisor. Please upload a document that contains the contact information for each reference, when prompted to submit required materials.

EEO Statement

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

For more information, click the "How to Apply" button.

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