Dispatcher (19.5 hr/wk - Public Safety)
About Oran g e Coast Colle g e ( OCC )
Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Founded in 1947, with classes beginning in 1948, OCC has grown into one of the nation's largest -- and finest -- community colleges. OCC has an unwavering commitment to equitable outcomes; inclusive practices; and rich racial, ethnic, and socioeconomic diversity. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative student, employee, and community populations. We currently enroll 18,705 students, the majority of whom are from racially minoritized populations: 34% of OCC's students are Latinx, 2% are African- American, 25% are Asian, less than 1% Native American, 30% are White, and 5% are multiracial. OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four-year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS).
Orange Coast College Employee Demographic Information:
OCC Employee Demographics
Receives and dispatches call for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
Distinguishing Career Features
The Dispatcher is a clerical position with specialized training in law enforcement data systems. This position is the primary communication link for the majority of Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire, and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms, and activity observed on CCTV Surveillance Systems; and a host of other duties.
Essential Duties and Responsibilities
Specific duties may vary among departments, divisions, and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:
- Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
- Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety.
- Monitors and dispatches officers to all alarms received makes notifications as needed.
- Answers calls from Emergency Phones campus-wide, and immediately dispatches officers to the appropriate locations.
- Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
- Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Orange Coast College.
- Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, and other programs.
- Maintains reception counter; greets and assists all office visitors, provides information as needed.
- Handles notification calls to OCC in regards to emergency situations, maintenance issues, property damage, etc.
- Collects crime data from various external sources including local law enforcement agencies.
- Performs other related duties as assigned that support the objective of the position.
- Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.
Qualifications and Physical Demands
Knowledge and Skills
- Requires knowledge of law enforcement codes, policies, and practices related to record-keeping.
- Requires knowledge of law enforcement computer-aided databases including protocols and administrative rules regarding access, use, and dissemination of data.
- Requires working knowledge of District services, operations, policies, and procedures.
- Requires basic knowledge of general municipal court procedures and processes.
- Requires working knowledge of office practices, procedures, and equipment, including filing systems, receptionist and telephone techniques, and letter and report writing.
- Requires business mathematics skills to compute sums and statistics.
- Must be skilled in using and troubleshooting various standard office machines.
- Requires skill using the English language, grammar, and spelling, punctuation, proofreading/editing, to prepare professional correspondence.
- Requires sufficient human relations skills to present a positive image of the department, convey technical information to others, and use patience and sensitivity in dealing with a diverse population.
- Requires the ability to perform all of the essential duties and functions of the position.
- Required the ability to manage multiple tasks and communications formats during periods of high activity.
- Must be able to function effectively in a very busy and fast-paced work environment.
- Requires the ability to handle stressful situations calmly, prioritize calls, and handle several functions at once on a routine and emergency basis.
- Ability to understand, read, write, and speak English clearly, follow written and oral instructions, and compose log entries and written reports concisely and accurately.
- Ability to pass a background check.
- Requires the ability to use a personal computer to produce correspondence and reports, and type/keyboard accurately.
- Requires the ability to maintain the confidentiality of private and sensitive information.
- Requires the ability to complete police standards training and earn a certificate for access to law enforcement databases.
- The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
- Essential functions will vary by position.
- As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good-faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.
- The position requires a High School diploma or equivalent. Three years of relevant receptionist or office clerical experience. Experience in a public safety dispatch or communications center is highly desirable. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.
Licenses and Certificates
- Requires a valid driver's license. Successful completion of Basic POST Dispatcher Course required.
Conditions of Employment
This is a temporary, part-time (19.5 hr/wk), categorically-funded, 12-months per year classified position. The District reserves the right to extend, modify, or eliminate this position based upon available funds. The normal hours of work will be Monday and Tuesday from 9:00 am to 6:00 pm, and Wednesday from 9:00 am to 12:30 pm, with the flexibility to occasionally work extended hours and occasional weekdays, as necessary to meet the needs of the department. The effective date of employment will be arranged with the supervisor. (Salary Range EE-111)
- Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
- The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 )
- The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
- Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur on July 1st of each year for all classified employees.
To be considered for employment you must submit a complete application packet. A complete application packet includes:
- A complete online Classified/Management Employment Application.
- A current resume. (Attached as a separate document)
- A cover letter highlighting your qualifications for the desired position. (Attached as a separate document)
- Answers to Supplemental Questions. (clear and detailed responses required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put 'see resume' or 'N/A', or leave blank).
Submission of all required application information and materials is the responsibility of the applicant.
All application materials become the property of the Coast Community College District and will NOT be copied or returned. Information for TDD users is available by calling (714) 438-4755.
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting www.cccd.edu/employment. Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714 or (714) 438-4716.
Information for TDD users is available by calling (714) 438-4755.
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. All application materials become the property of the Coast Community College District and will NOT be copied or returned. Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate your name and the job to which you are applying.
To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions that may not apply, indicate 'n/a' (not applicable). If you do not know an answer, please indicate so, but do not leave any space blank.
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4714 or (714) 438-4716.
All online applications and required materials received by the deadline date will be screened to determine which applicant(s) meet(s) the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview. Applicants who meet the required qualifications and who are also deemed to possess the highest degree of desirable qualifications will be invited to discuss their qualifications in an interview with the College/District. Therefore, it is highly recommended that applicants submit clear, detailed responses to all supplemental questions in order to demonstrate his/her qualifications as related to the position.
The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services. Coastline, Golden West, and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.
Coast Community College District Title IX:
This direct link 2020 Annual Security and Fire Safety Report (ASFSR) is the 2020 Annual Security and Fire Safety Report for Coast Colleges. The crime statistics for calendar years 2017, 2018, and 2019 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hardcopy can be provided from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions regarding the report.
Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.