Dean, Student Financial Resources

Working Title
Dean, Student Financial Resources

Job Title Code
ASO

Salary Level
E07

Salary Range (Full-Time)
$100,000.00 - $160,000.00 (dependent on experience and other considerations)

Business Travel
$200.00 monthly

FLSA
Exempt

Position Type
Administrator

Position Summary
Assist Dallas College students in all aspects of the financial aid process and help ensure the institution receives financial aid funds in a timely fashion.

Required Knowledge, Skills & Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College
• Ability to interpret, understand and apply comprehensive knowledge of innovative technology platforms related to and in support of the holistic student experience
• Experience leading or managing major change initiatives including knowledge and skill in process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making concepts
• Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition
• Experience in operational planning, policy development, and outcome/needs assessment for student financial services
• Ability to balance an analytical mind and a compassionate heart
• Strong belief in the value of education coupled with the ability to manage structured regulatory requirements alongside the personal, human-centered experience
• Expresses a professional and collaborative demeanor with a demonstrated ability to address and resolve conflicts with integrity and compassion, and that can actively develop effective relationships at all levels.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately
• Knowledge of Guided Pathways and Navigate
• Ability to utilize technology to access data, maintain records, and generate reports and communicate with others.
• Experience interpreting, articulating, and implementing a variety of regulations, policies, and procedures to ensure compliance with Dallas College, state, and federal requirements
• Understanding of contemporary issues in higher education is required through professional development activities
• Demonstrated knowledge of principles of equity and inclusion and a demonstrated commitment to the promotion of diversity
• Demonstrated understanding of the educational, cultural, and social needs of a diverse student population.
• Ability to identify, address, and collaborate with other leaders on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic requirements

Physical Requirements
Normal physical job functions performed within a standard office environment.  Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience
Master’s degree or higher as confirmed by official transcripts

• Three (3) years of experience in a higher education setting with demonstrated experience in student financial services

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

Essential Duties and Responsibilities

Administer all financial aid and scholarship programs (in collaboration with the Foundation) in compliance with federal, state, and institutional regulations and policies.

• Assess student eligibility for financial assistance and authorize the disbursement of funds
• Manage process for aid award appeals and review of special circumstances
• Perform outreach duties; conduct Financial Aid workshops
• Report on the utilization of student aid funds
• Provide sensitive and confidential financial aid counseling to students and families regarding available aid options
• Ensure compliance with security protocols to protect confidential data
• Provide creative and energetic leadership in the development, execution, and ongoing improvement of student financial aid/resources practices and processes that embody the values and goals of Dallas College.
• Maintain effective communication between students and faculty within the College and external community stakeholders.
• Ensure appropriate and timely follow-up is made with applicants as they move through the financial aid process
• Deploy data-informed and results oriented financial aid programs (i.e. reduction of student default rate)
• Assume overall responsibility for directing the activities of the personnel engaged in performing the functions of the assigned areas. Assess needs; supervise and coordinate development, implementation and evaluation of programs and associated staff.
• Develop budgets; monitor and approve department expenditures
• Prepare reports, proposals, and recommendations for overall programs; keep detailed records of assigned activities. Perform other duties as assigned

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.